Saffron McNally
Royal Palm Beach,FL
Summary
Healthcare and relationship-focused professional with experience in healthcare administration, relationship building, and referral support. Proven ability to develop and maintain client relationships, educate stakeholders on services and coverage, and document outreach activities using internal tracking and CRM style systems. Strong communicator with a background in HIPAA compliance, and independent work, recognized for quickly learning new systems and consistently following up to support growth and retention.
Overview
12
12
years of professional experience
Work History
Flight Attendant
Spirit Airlines
10.2019 - Current
- Delivered professional customer service in a highly regulated, safety-focused environment
- Worked independently with minimal supervision
- Maintained compliance, documentation, and safety protocols
- Ensured passenger safety through comprehensive pre-flight briefings and safety demonstrations.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
Front Desk Coordinator
MD Now Urgent Care
11.2018 - 10.2019
- Verified insurance eligibility, deductibles, and coverage
- Educated patients on services and benefits
- Maintained HIPAA compliance
- Facilitated communication between medical staff and patients effectively.
- Answered calls, customer inquiries, and directed customers to the appropriate department or personnel.
Department Manager
McDonald's
04.2014 - 11.2018
- Built and maintained relationships with repeat customers
- Managed scheduling for 50+ employees
- Trained and supervised team members on service standards and procedures
- Kept department on-target to meet sales and profit objectives and conducted regular team meetings to communicate goals and expectations.
Education
Some College (No Degree) - Nursing
Palm Beach State College
Lake Worth, FLSkills
- Account Development
- Relationship Building
- Client Retention
- Sales Support
- Consultative Communication
- Customer Needs Assessment
- Service Education
- Time Management
- Independent Work
- Microsoft (Outlook, Word Excel,PowerPoint)
Timeline
Flight Attendant
Spirit Airlines
10.2019 - Current
Front Desk Coordinator
MD Now Urgent Care
11.2018 - 10.2019
Department Manager
McDonald's
04.2014 - 11.2018
Some College (No Degree) - Nursing
Palm Beach State College