Proven leader and customer service expert, adept in cash handling and organizational abilities, significantly enhanced Dunkin' Donuts' profitability through innovative inventory management and staff development. Demonstrated exceptional work ethic and empathy, fostering team collaboration and efficiency, leading to increased customer satisfaction and repeat business.
Hi, I’m
Safiatou Adamou-Dodo
East Hartford,CT
Summary
Overview
18
years of professional experience
Work History
Noble Gas Station
Cashier
09.2023 - Current
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Dunkin' Donuts
Store Manager
06.2006 - 03.2023
Job overview
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Education
Capital Community CollegeHartford, CT
Associate from Accounting
University Overview
WGUUtah
Bachelor from Accounting
University Overview
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Customer service excellence
- Money Handling
- Reliability and punctuality
- Customer Relations
- Written and verbal communication
- Organizational abilities
- Order Taking
Languages
French
Native or Bilingual
Timeline
Cashier
Noble Gas Station
09.2023 - Current
Store Manager
Dunkin' Donuts
06.2006 - 03.2023
Capital Community College
Associate from Accounting
WGU
Bachelor from Accounting
Similar Profiles
Tahir MehboobTahir Mehboob
Cashier at Circle K Gas Station/ Sunoco A- Plus Gas StationCashier at Circle K Gas Station/ Sunoco A- Plus Gas Station
Zaid AlrashdanZaid Alrashdan
Manager at Gas n Go (Gas station)Manager at Gas n Go (Gas station)
Tishawna RamdanTishawna Ramdan
Supervisor at Soohong Service Station (NP Gas Station)Supervisor at Soohong Service Station (NP Gas Station)
CRAIG WashingtonCRAIG Washington
District Administrator at State of Connecticut Department of CorrectionDistrict Administrator at State of Connecticut Department of Correction
Keisha BovellKeisha Bovell
Behavior Technician at InBloom Autism ServicesBehavior Technician at InBloom Autism Services