Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Sage Adams

Galivants Ferry,SC

Summary

Energetic, results-driven Manager committed to maintaining highest quality of excellence. Develops and implements innovative incentives to drive employee motivation. Keeps employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Department Manager

JCPenney
Myrtle Beach , SC
10.2019 - 02.2024
  • Lead and manage a team of 15+ employees in the Department, ensuring that all tasks are completed efficiently and on time.
  • Developed strategies to improve customer service and increase sales
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Ensured compliance with all safety regulations in the workplace.
  • Conducted regular performance reviews to monitor progress of individual employees.
  • Analyzed weekly reports to identify areas for improvement in operations
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
  • Created monthly schedules for staff members to ensure adequate coverage during peak hours.
  • Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
  • Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
  • Collaborated with other departments to ensure smooth flow of operations across multiple teams.
  • Provided technical support as needed when troubleshooting issues related to equipment or software.
  • Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
  • Identified training needs among staff members and organized relevant workshops accordingly.
  • Handled shift overstock, restocking and inventory control.
  • Worked closely with sales associates to complete tasks.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Executed targeted merchandising and promotional plans to meet department sales goals.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Performed opening and closing duties as part of management team and handled cash management.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Cleaning Contractor

Mighty Maids Commercial And Residential Cleaning Services
Surfside Beach , SC
04.2019 - 09.2023
  • Responded promptly to customer requests for cleaning services.
  • Performed weekly deep cleanings of restrooms and other common areas.
  • Assisted with special projects related to cleaning or maintenance when needed.
  • Conducted regular inspections of all areas to ensure that standards are met and maintained.
  • Ensured that all required health, safety, sanitation regulations are followed.
  • Resolved customer complaints promptly and efficiently while ensuring a positive experience.
  • Maintained records of completed tasks including work orders.
  • Collaborated with management teams on various projects relating to facilities upkeep and hygiene.
  • Scheduled routine deep cleans for specific areas within the facility according to established guidelines.
  • Inspected guest rooms after cleaning to ensure they were presentable.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Changed bed linens and towels, tidied up rooms.

Shift Lead

Bruster's Real Ice Cream
Myrtle Beach, SC
03.2019 - 06.2020
  • Assisted in the training of new employees.
  • Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
  • Provided guidance and support to other team members as needed.
  • Responded to customer inquiries and complaints in a professional manner.
  • Identified opportunities for operational improvements and communicated them to management.
  • Greeted customers and provided menu information.
  • Operated cash register to collect payments from customers.
  • Provided excellent customer service by responding promptly to customer inquiries and requests.
  • Maintained cleanliness of all food preparation surfaces, utensils and equipment according to safety regulations.
  • Ensured that all health regulations were followed during food preparation and storage processes.
  • Assisted with inventory control procedures such as counting stock items and ordering new supplies when necessary.
  • Informed management of low stock items prior to running out completely.
  • Opened and closed store daily and ensured all safety protocols were followed.

Education

High School Diploma -

Carolina Forest High School
Myrtle Beach, SC
06-2021

Associate of Science -

Galen College of Nursing
Louisville, KY

Skills

  • Policy Development
  • Customer Service
  • Cost Planning
  • Sales Reporting
  • Employee Scheduling
  • Staff Management
  • Performance Management
  • Team Supervision
  • Workflow Coordination
  • Work Planning and Organization
  • Training and Mentoring
  • Recruiting and Hiring
  • Problem-Solving
  • Customer Engagement

Certification

  • CPR/BLS Certified

Accomplishments

  • Awarded Associate of the Year
  • Awarded highest sales

References

References available upon request.

Timeline

Department Manager

JCPenney
10.2019 - 02.2024

Cleaning Contractor

Mighty Maids Commercial And Residential Cleaning Services
04.2019 - 09.2023

Shift Lead

Bruster's Real Ice Cream
03.2019 - 06.2020

High School Diploma -

Carolina Forest High School

Associate of Science -

Galen College of Nursing

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Sage Adams