Sage Kelsoe
Conroe
Summary
Dynamic member specialist experienced in driving customer satisfaction and retention. Skilled in payment processing and understanding customer needs, with a proven track record of collaborating with teams to achieve sales goals and enhance store performance.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Member Specialist
Sams Club
Conroe, TX
01.2024 - Current
- Assisted members with inquiries and provided exceptional customer service to enhance member satisfaction.
- Processed transactions efficiently, ensuring accuracy in cash handling and register operations.
- Maintained product displays and inventory organization to optimize shopping experience for members.
- Collaborated with team members to achieve sales goals and improve store performance metrics.
Server/Restaurant Hostess
IHOP
Conroe, TX
02.2023 - 05.2023
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness of dining area and adherence to health regulations.
- Handled cash transactions accurately while processing payments and balancing the register.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Crew Member
McDonald's
Conroe, TX
11.2022 - 01.2023
- Adapted quickly to changing demands during peak hours while maintaining service speed.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Fostered positive team environment by assisting coworkers during rush periods.
Education
High School Diploma -
Conroe High School
Conroe Tx05-2025
Skills
- Exceptional communication
- Client retention strategies
- Customer service
- Payment processing
- Product recommendations
- Member account management
- Understanding customer needs
- Phone etiquette
Certification
Elanco Veterinary Medical Certification
Timeline
Member Specialist
Sams Club
01.2024 - Current
Server/Restaurant Hostess
IHOP
02.2023 - 05.2023
Crew Member
McDonald's
11.2022 - 01.2023
High School Diploma -
Conroe High School