Summary
Overview
Work History
Education
Skills
Timeline
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Sage Phillips

Towson,MD

Summary

Energetic professional with background in high-volume, fast-paced environments. Knows how to deliver superior guest service while assisting the team and coworkers. Strong skills in order and payment processing, upselling techniques . Committed to enhancing customer satisfaction by delivering memorable guest experiences.

Overview

2
2
years of professional experience

Work History

Server

Lee's Landing
Port Deposit, MD
08.2023 - 08.2024
  • Greeted and served 4-8 tables a shift by taking orders and getting drinks/refills as anticipated.
  • Provided a personal experience for each guest.
  • Utilized customer service practices to generate good experiences for each guest and solve problems as they occurred.
  • Self-managed and organized to stay on top of all responsibilities.
  • Acted as part of a team by assisting other servers with their tables or helping hosting or food running as needed.

Barista

Starbucks
Elkton, MD
08.2022 - 08.2023
  • Took orders either at counter or in the drive-through efficiently while asking clarifying questions to ensure the customer gets what they wanted
  • Crafted drinks in a quick yet accurate manner
  • Created a personal experience for each guest and regular
  • Provided customer service for guest as issues occurred

Education

Bachelor of Arts - English

Towson University
Baltimore, MD

Skills

  • Sales
  • Exceptional customer service
  • Coffee Knowlege
  • Service prioritization
  • Food and beverage pairings
  • POS operation

Timeline

Server

Lee's Landing
08.2023 - 08.2024

Barista

Starbucks
08.2022 - 08.2023

Bachelor of Arts - English

Towson University

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Sage Phillips