SAGE RICHARDSON
Abilene,TX
Summary
Dedicated and adaptable professional with extensive experience in customer service, patient access, and administrative support. Demonstrated ability to solve problems effectively while leveraging Microsoft applications to improve operational efficiency. Recognized for building strong rapport with clients and colleagues, consistently transforming challenging interactions into positive outcomes that enhance customer and patient satisfaction. Committed to delivering high-quality service and fostering a collaborative environment that supports organizational goals.
Overview
4
4
years of professional experience
Work History
Patient Access Coordinator
Envera Health (Access Healthcare)
Abilene, TX
03.2025 - Current
- Manage patient appointments, schedule procedures, and coordinate with medical staff to improve workflow efficiency.
- Provide exceptional customer service by addressing patient inquiries, processing referrals, resolving concerns, and ensuring a positive experience.
- Facilitate communication between patients and healthcare providers to support timely, accurate care delivery.
- Maintain strict compliance with HIPAA regulations by safeguarding all patient information.
Customer Service Representative
JM4 Tactical
11.2023 - 12.2024
- Managed customer inquiries with professionalism, courtesy, and efficiency.
- Demonstrated strong verbal and written communication to support clear, effective interactions.
- Built customer loyalty through consistent, high-quality service and relationship-building.
- Maintained up-to-date product knowledge to provide accurate recommendations and solutions.
- (Also formerly employed from September 2020 - July 2021.)
Customer Care Advocate
Blue Cross Blue Shield
11.2021 - 08.2022
- Utilized active listening to accurately identify customer needs and concerns.
- Assessed issues through targeted questioning to determine appropriate solutions.
- Participated in team meetings to improve customer experience strategies.
- Researched complex inquiries to deliver thorough, accurate resolutions.
- Managed multiple online communication channels to respond quickly and effectively.
- Oversaw incoming requests via phone, email, and chat applications.
Education
Associate of Arts - Psychology
Cisco College
Abilene, TX05-2026
Skills
- Customer Service & Patient Support
- Strong Organization
- Detail-Oriented
- Data Entry
- HIPAA compliance
- Strong organization
- Payment Processing
- Call Center Operations
- Administrative Support
- Microsoft Applications
- Adaptability & Multitasking
Timeline
Patient Access Coordinator
Envera Health (Access Healthcare)
03.2025 - Current
Customer Service Representative
JM4 Tactical
11.2023 - 12.2024
Customer Care Advocate
Blue Cross Blue Shield
11.2021 - 08.2022
Associate of Arts - Psychology
Cisco College