Sahar Naimi
Midvale,UT
Summary
Dynamic sales associate with proven expertise at Macy's in driving customer satisfaction and achieving sales targets. Skilled in relationship building and inventory control, I excel in creating personalized shopping experiences that foster loyalty. Recognized for resolving customer issues effectively, enhancing retention rates, and contributing to a collaborative team environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Associate
Macy's
Murray, UT
07.2017 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Cultivated customer connections to drive ongoing business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Effectively managed challenges in fast-paced, stressful settings.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Cultivated lasting relationships through effective customer engagement.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Sales Associate
Dillard's
Murray, UT
11.2013 - 09.2016
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Kashani
Sari Mazandaran, Iran05.2006
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Excellent people skills
- Exceptional customer service
- Relationship building
- Sales expertise
- Building rapport
- Inventory control
Certification
Phlebotomist
Dental Assistant
Esthetician
Languages
Persian
Native or Bilingual
Timeline
Sales Associate
Macy's
07.2017 - Current
Sales Associate
Dillard's
11.2013 - 09.2016
Kashani