Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Languages
Affiliations
References
Timeline
Generic

Sahara Mily

Bronxville,NY

Summary

Adaptable Substitute Teacher recognized for capacity to teach diverse groups of students, maintain an organized classroom, and handle unexpected situations with poise. Efficient in executing lesson plans while ensuring a productive learning environment. Specialized skills include classroom management, curriculum adaptation, and student engagement strategies. Excel in communication, empathy, and flexibility, critical for navigating various teaching settings and meeting individual student needs.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Substitute Teacher

Kokua Education
Bronx, NY
10.2024 - Current
  • Provided instruction and guidance to students in the absence of a regular teacher.
  • Organized lesson plans and activities for students.
  • Assisted with classroom management issues when needed.
  • Implemented school policies and procedures in the classroom.
  • Collaborated with other teachers to ensure student success.
  • Monitored student progress throughout the day.

Medical Scheduler

Starling Diagnostics
Bronx, USA
01.2024 - 10.2024
  • Company Overview: Bronx Primary Care, Bronx, New York, State.
  • Guided users with troubleshooting, using diagnostic tools.
  • Participated in training and workshops to enhance skills and acquire resourceful tools.
  • Diagnosed and resolved technical hardware and software issues.
  • Recorded customer issues in the database to streamline processes and fast-track resolutions.
  • Kept up to date with industry trends, technologies, and best practices in technical support.

Pharmacy Cashier

PARKCHESTER FAMILY PHARMACY
Bronx, USA
11.2023 - 01.2024
  • Greeted customers, provided excellent customer service, and answered inquiries in a timely manner.
  • Participated in team meetings to discuss new initiatives or changes in processes.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Provided accurate change for transactions, and balanced the daily till at the end of each shift.

Back Office Executive

SkyTech Solutions
Dhaka, Bangladesh
06.2023 - 09.2023
  • Data analysis and research.
  • Fulfilling a wide range of back-office work.
  • E-commerce inventory management and order processing.
  • Google Business Search Optimization.
  • Prepared invoices, purchase orders, and expense reports accurately, and on time.

Executive, Customer Care (Technical Department)

Link3 Technologies Ltd
Dhaka, Bangladesh
10.2022 - 02.2023
  • Network monitoring for our corporate client.
  • Continuously analyze platform behavior and recommend improvements (system/infrastructure).
  • Monitoring Customer Interactions.
  • Handling emails from corporate clients.

Designated Quality Analyst & Team Leader

Impel service & solutions limited
Dhaka, Bangladesh
07.2020 - 09.2022
  • Call monitoring and providing actionable insights.
  • Developing Evaluation Programs.
  • Monitoring Customer Interactions
  • Calibration Sessions.
  • Conducting QA Training.
  • Improving Overall Contact Center Efficiency.

Customer Service Associate

Genex Infosys limited
Dhaka, Bangladesh
12.2019 - 06.2020
  • Customer complaints handling.
  • Effective time management.
  • Resolve customer complaints.
  • Responded to customer inquiries via phone, email, and chat.
  • Maintained knowledge of products, promotions, and policies.

Teaching Assistant

Shaheen School
Sylhet, Bangladesh
01.2018 - 11.2019
  • Provided close monitoring of children during all activities to ensure their health, safety, and overall well-being.
  • Assisted in implementing engaging lesson ideas that encourage creativity, inquiry, and learning.
  • During class, I helped with material preparation, such as photocopying, scanning, and maintaining a clean and safe learning environment.
  • Participated in all mandatory training sessions and workshops for professional growth.

Education

Bachelor's degree - Computer Science and Engineering

International University of Business Agriculture and Technology
Uttara, Dhaka

Higher Secondary Certificate (H.S.C) - Science

Cambrian College
Gulshan, Dhaka
12.2016

Secondary School Certificate (S.S.C) - Science

Gulshan Model School & Collage
Gulshan, Dhaka
01.2014

Skills

  • Classroom management
  • Student Learning
  • Professional Development
  • Lecturing and teaching
  • Assessment administration
  • Multi-subject instruction
  • Relationship building and management
  • Efficient and Detail-Oriented
  • Issue and Complaint Resolution
  • Telephone Etiquette
  • Insurance Verification
  • Customer Relations
  • Public Speaking

Certification

  • First Aid, CPR, and AED Instructor USA
  • Complex Learning Competencies.
  • Gender Equality in Education, British Council Bangladesh.
  • Completed Digital Marketing and Shopify Dropshipping Course from Brac ISD, WebCoder IT.
  • Volunteer of Bangladesh Red Crescent Society.
  • Completed MS Office Basic to Advanced course.

Languages

  • English, Advanced
  • Bangla, Advanced

Languages

English
Full Professional
Bengali
Full Professional
Hindi
Professional

Affiliations

· Microsoft Suite (Word, Excel, Powerpoint)

· Google Suite (Docs, Slides, Spreadsheet)

· Adobe Photoshop

· P C++

References

References available upon request.

Timeline

Substitute Teacher

Kokua Education
10.2024 - Current

Medical Scheduler

Starling Diagnostics
01.2024 - 10.2024

Pharmacy Cashier

PARKCHESTER FAMILY PHARMACY
11.2023 - 01.2024

Back Office Executive

SkyTech Solutions
06.2023 - 09.2023

Executive, Customer Care (Technical Department)

Link3 Technologies Ltd
10.2022 - 02.2023

Designated Quality Analyst & Team Leader

Impel service & solutions limited
07.2020 - 09.2022

Customer Service Associate

Genex Infosys limited
12.2019 - 06.2020

Teaching Assistant

Shaheen School
01.2018 - 11.2019

Bachelor's degree - Computer Science and Engineering

International University of Business Agriculture and Technology

Higher Secondary Certificate (H.S.C) - Science

Cambrian College

Secondary School Certificate (S.S.C) - Science

Gulshan Model School & Collage
Sahara Mily