Sahara Rodriguez
San Antonio
Summary
Dynamic restaurant manager with a proven track record at Pockets Billiards, excelling in staff training and exceptional customer service. Adept at enhancing operational efficiency and maintaining high standards of food safety. Recognized for resolving customer complaints effectively, fostering a positive dining experience, and driving team collaboration to exceed service expectations.
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
7
7
years of professional experience
Work History
Server
Wing Daddy's Sauce House
San Marcos
02.2025 - Current
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Set up tables in between patrons to reduce wait times.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
Server
Chili's Restaurant
San Marcos
03.2024 - 02.2025
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Set up tables in between patrons to reduce wait times.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
Restaurant Manager
Pockets Billiards
San Antonio
06.2018 - 03.2024
- Delegated work to staff, setting priorities and goals.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Assisted with kitchen preparation during peak times as needed.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Managed accounts payable, accounts receivable and payroll.
- Created detailed reports on weekly and monthly revenues and expenses.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Maintained detailed records of sales transactions and daily shift reports.
- Trained new employees to perform duties.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assisted staff by serving food and beverages or bussing tables.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Customer Service Representative
Builders Alliance Llc
San Marcos
01.2020 - 02.2023
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries via phone, email, and chat.
- Conducted regular follow-up calls with customers after resolving their issues.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
Education
High School Diploma -
South West
San Antonio, TX06-2018
Skills
- Customer service
- Menu knowledge
- Order accuracy
- Table setup
- Food safety
- Team collaboration
- Conflict resolution
- Time management
- Communication skills
- Staff training
- Attention to detail
- Inventory management
- Workplace sanitation
- Food station setup
- Exceptional customer service
- Shift management
- Product knowledge
- Data entry
- Money handling
- Punctuality and reliability
- Problem resolution
- Appointment scheduling
- Spreadsheets
- 10-key
- Grammar
- Research
- Strong teamwork
- Schedule mastery
- Call center experience
- Multitasking and organization
- Complaint handling
Timeline
Server
Wing Daddy's Sauce House
02.2025 - Current
Server
Chili's Restaurant
03.2024 - 02.2025
Customer Service Representative
Builders Alliance Llc
01.2020 - 02.2023
Restaurant Manager
Pockets Billiards
06.2018 - 03.2024
High School Diploma -
South West