Sahara Talaga
Oceanside,CA
Summary
Organized Assistant General Manager knowledgeable in recruiting staff and handling customer complaints. Creates and implements effective marketing and promotional campaigns to exceed company expectations. Oversees employee performance and tracks weekly progress to achieve defined objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Extended Stay America
Oceanside, CA
07.2022 - Current
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Ensured that customer service standards were met or exceeded at all times.
- Motivated and led team members to work together to achieve targets.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Prepared weekly schedules for staff members based on their availability.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
Assistant General Manager
Motel 6
Oceanside, CA
10.2017 - 06.2022
- Managed daily operations of the store, including scheduling and supervising staff.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Oversaw payroll preparation and administration for staff.
- Met business targets with streamlined operations strategies.
- Communicated regularly with suppliers regarding product delivery timelines, pricing information.
- Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
- Supervised critical budget implementations, employee reviews, training and scheduling for projects.
- Delegated work to staff, setting priorities and goals.
- Monitored progress by establishing plans, budgets and measuring results.
- Mitigated business risks by working closely with staff members and assessing performance.
Operations Manager
Azul Hospitality Group
Encinitas, CA
02.2015 - 03.2017
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Hired and onboarded team members to meet immediate and expected demand.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Anticipated and tracked operational and tactical risks to provide strategic solutions.
- Published customer satisfaction results from feedback forms and correspondence.
- Collaborated with board of directors to determine mission and values and plan for short and long-term goals.
- Generated performance and labor strategies to compete in new and existing markets.
- Provided technical expertise in the design and implementation of automated systems used in the operations department.
Education
High School Diploma -
Hiram W. Johnson High School
Sacramento, CA06-2014
Skills
- Team Leadership Strength
- Employee Scheduling
- Employee Relations
- Training and Development Skill
- Business Operations Knowledge
- Business Development
- Workflow Coordination
- Operations Management
- Business Operations Background
- Budgeting and Cost Control
- Sales Coaching
- Procurement
- Inventory Control
- Human Resources
- Staff Development
- Financial Reporting
- Sales Techniques
- Financial Leadership Expertise
Certification
- Personal Trainer
- CPR certified
References
References available upon request.
Timeline
Assistant General Manager
Extended Stay America
07.2022 - Current
Assistant General Manager
Motel 6
10.2017 - 06.2022
Operations Manager
Azul Hospitality Group
02.2015 - 03.2017
High School Diploma -
Hiram W. Johnson High School
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