Saheira Frazier
Summary
Proven track record in enhancing customer satisfaction and sales performance at Marshalls Retail Store through expert product merchandising and exceptional customer service. Skilled in team collaboration and complex problem-solving, consistently met sales goals by fostering positive relationships and implementing strategic merchandising. Demonstrates strong customer support and problem resolution abilities, contributing to a results-driven environment. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Walgreens
6 E Bagley
10.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Student Assistant
Department BW Nursing
201 Front St, Berea, OH 44017
09.2023 - 10.2023
- Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Enhanced office efficiency by organizing and maintaining files, records, and resources.
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
- Completed special projects assigned by supervisors within specified deadlines while balancing regular duties effectively.
Student Volunteer
MetroHealth Medical Center
2500 MetroHealth Drive Cleveland, Ohio 44109
09.2022 - 05.2023
- Took and followed detailed directions from others.
- Worked in team environment to maintain high levels of productivity.
- Displayed excellent time management skills while balancing academic responsibilities alongside demanding volunteer commitments.
- Contributed to a positive work environment by maintaining a professional attitude and demonstrating respect for all individuals involved in the project.
- Strengthened interpersonal communication abilities through constant interaction with diverse populations during volunteering events.
- Helped in health fairs. Recorded WEIGHT, AND BMI
Merchandise Associate
Marshalls Retail Store
3463 Mayfield Rd, Cleveland Heights, OH 44118
06.2021 - 05.2023
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Optimized store layouts by strategically placing popular items in high visibility areas, drawing customer attention and increasing sales.
- Assisted in the training and development of new associates, fostering a positive team environment.
- Greeted, serviced, and thanked all customers.
- Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Updated signage and price tags to reflect current sales.
- Managed inventory levels, ensuring timely replenishment of stock to meet customer demands.
- Built end caps and aisle displays to highlight products and support latest promotions.
- Created attractive displays to promote items.
- Updated pricing and signage to complete product displays and educate customers.
- Boosted sales performance through effective merchandising strategies and visually appealing displays.
- Cultivated positive relationships with vendors, negotiating favorable terms for product delivery and pricing structures.
- Rotated manufacturer products.
- Consistently met or exceeded sales goals through proactive upselling tactics and building rapport with customers.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
Education
Bachelors - Marketing
Baldwin Wallace
275 Eastland Rd, Berea, OH 4401705.2027
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
- Complex Problem-Solving
- Product Merchandising
Content creation
I influence other women to take care of themselves, helping other college student prioritize mental health and record my life. ( vlogs)
Timeline
Customer Service Associate
Walgreens
10.2023 - Current
Student Assistant
Department BW Nursing
09.2023 - 10.2023
Student Volunteer
MetroHealth Medical Center
09.2022 - 05.2023
Merchandise Associate
Marshalls Retail Store
06.2021 - 05.2023
Bachelors - Marketing
Baldwin Wallace