Saida Dickerson
Brooklyn
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Consolidated Edison Inc
New York
09.2024 - Current
- Handled inbound customer inquiries and provided accurate information.
- Assisted customers with account issues and resolved complaints effectively.
- Followed scripts and guidelines to ensure consistent communication standards.
- Participated in training sessions to enhance product knowledge and skills.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Customer Service Representative
Global Contact Services
New York
02.2023 - 07.2024
- Managed itineraries, ensuring timely transportation and accommodations for travelers.
- Evaluated feedback from travelers to improve future trip planning processes.
- Developed and maintained relationships with travel service providers for better coordination.
- Managed customer inquiries via phone calls, emails or social media platforms regarding various aspects of the trip planning process.
- Compiled detailed reports upon completion of each trip highlighting areas where improvements can be made for future excursions.
Education
GED -
Young Adult Literacy Program
Brooklyn, NY12-2019
Skills
- Customer support
- Conflict resolution
- Technical troubleshooting
- Product knowledge
- CRM software
- Relationship building
- Time management
- Active listening
- Effective communication
- De-escalation techniques
- Appointment scheduling
Timeline
Customer Service Representative
Consolidated Edison Inc
09.2024 - Current
Customer Service Representative
Global Contact Services
02.2023 - 07.2024
GED -
Young Adult Literacy Program