Saidabror Rahimov
Sharon
Summary
Proven leader in retail management with a track record of enhancing sales and customer loyalty at Shah's Halal through effective store operations and relationship building. Skilled in inventory control and customer service, adept at resolving issues to drive satisfaction and repeat business. Achieved significant sales growth by mentoring staff and optimizing customer engagement.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Shah's Halal
01.2023 - 08.2024
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Customer Service Associate
Walmart
08.2021 - 12.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Shaw's Supermarket
03.2020 - 11.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Sharon High School
Sharon06-2023
Skills
- Customer experience
- Customer service and engagement
- Store opening and closing
- Sales techniques
- Relationship building and management
- Issue resolution
- Sales growth
- Inventory control
- Retail operations
Timeline
Assistant Store Manager
Shah's Halal
01.2023 - 08.2024
Customer Service Associate
Walmart
08.2021 - 12.2022
Customer Service Representative
Shaw's Supermarket
03.2020 - 11.2021
High School Diploma -
Sharon High School
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