Saifuwal Freeman
Manager
Coopersville,Michigan
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Accountability Solutions of Coopersville
Coopersville, MI
08.2013 - 11.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Used approved scripts to de-escalate angry customers during telephone interactions.
Education
Bachelor of Science - Criminal Justice
Kaplan University
Davenport, IA05-2010
Skills
- Data Collection
- Data Entry
- Report Generation
- Account updating
Affiliations
Devoted family man and attentive home owner dedicated to the completion of any task undertaken.
Timeline
Customer Service Representative
Accountability Solutions of Coopersville
08.2013 - 11.2023
Bachelor of Science - Criminal Justice
Kaplan University
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