Saikel Almanza
TAMPA
Summary
Dynamic and results-oriented professional with extensive experience, excelling in customer relationship building and negotiation. Leveraged fluent bilingualism and persuasion techniques to significantly expand the customer base and foster loyalty, achieving notable sales growth. Skilled in leading teams towards continuous improvements and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Salesperson
US FLOOR COVERING
06.2015 - Current
- Designed marketing materials for vendors' use.
- Boosted sales initiatives and brand promotion efforts.
- Effectively managed day-to-day operations and decisions within a self-directed framework.
- Conducted meetings to understand client needs and finalize agreements.
- Evaluated client needs through consultations, expanding business possibilities.
- Increased customer base by utilizing cold calling, networking, and establishing relationships.
General Manager
US FLOOR COVERING
06.2015 - Current
- Cultivated relationships with key accounts to foster increased customer loyalty and recurring transactions.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted team members with tasks that require group effort.
- Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
Education
High School Diploma -
Leto High School
TAMPA FL01-2011
Skills
- Customer service
- Fluent bilingualism
- Goal oriented
- Relationship building
- Persuasion techniques
- Customer relationship building
- Active listening
- Negotiation
- Follow-up communications
- Conflict resolution
- Continuous improvements
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Salesperson
US FLOOR COVERING
06.2015 - Current
General Manager
US FLOOR COVERING
06.2015 - Current
High School Diploma -
Leto High School
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