Summary
Overview
Work History
Education
Skills
Work Authorization
Timeline

Sailaja Kedarasetti

Sanford,FL

Summary

Developed strong communication and problem-solving skills in high-paced customer support environment. Transitioning into new field with focus on leveraging analytical abilities and technical knowledge. Committed to delivering effective solutions and enhancing customer experiences in any new role.

Technical expert coordinating optimally effective GIS applications.

Offering background in technology and passion for customer service, ready to learn and grow in this environment. Contributes understanding of basic IT principles and familiarity with common software tools. Ready to use and develop communication and problem-solving skills in Customer Service role.

Personable and tech-savvy with knack for troubleshooting and problem-solving. Knowledgeable about common customer support software and tools, including ticketing systems and remote desktop applications. Dedicated to resolving customer issues efficiently and ensuring high satisfaction rates.

Overview

12
12
years of professional experience

Work History

Substitute Teacher, K-12

Seminole County Public Schools
04.2024 - Current
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
  • Supervised lunchroom and recess activities.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Kept accurate and current attendance records and assignment sheets to maintain file compliance.
  • Followed lesson plans designed by absent teachers.
  • Enforced school and class rules to maintain order in classroom.

Junior GIS Engineer Customer Support

CYIENT, Infotech Enterprises
07.2013 - 03.2015

Project Name : Qwest Conflation

Client : Century link, USA.

Duration : Jul 2013 to Mar 2015

Applications : AutoCAD MAP32011

Description: Qwest Conflation project is to match the existing data(Land base and Plant data) to the updated data with respect to the Teleatlas data (GDT) and the other source like Ortrho and USGS quads. Qwest gives the input data in shape format. Data conflation will takes place in two steps. First one is conflating the Land base data so that it overlays the GDT data. For this we need most recent Ortho images.

Second step is plant conflation, as soon as the wire centre accepted in Land base it comes to Plant conflation. All the conflation of the plant data must do using the remote desktop technology only.

Roles and Responsibilities:

  • Customer Support for Planning of Aerial and underground network by studying the Area and analyzing the Telecom network poles,Manholes, and pits etc.
  • Provide Support and Quality check/Quality Analysis of the design drawings.
  • Involved in the basic conflation Process (Land base and plant).

Education

Bachelor Degree in Electronics And Communications - Electronics And Communications Engineering

Avanthi’s St.Theresa Institute of Engineering
05.2013

Skills

  • Call center experience
  • Customer empathy
  • Customer education
  • Proficient in MS Office Suite
  • Experience with 3-GIS and AutoCAD Map3D
  • Telecommunication Proficiency
  • Tools - JIRA, ServiceNow, SOAPUI
  • Remote support

Work Authorization

H4-EAD - Expiration 12/27

Timeline

Substitute Teacher, K-12 - Seminole County Public Schools
04.2024 - Current
Junior GIS Engineer Customer Support - CYIENT, Infotech Enterprises
07.2013 - 03.2015
Avanthi’s St.Theresa Institute of Engineering - Bachelor Degree in Electronics And Communications, Electronics And Communications Engineering
Sailaja Kedarasetti