Saincois Monfils
Boynton Beach,FL
Summary
Proven server with a track record of exceptional customer service and teamwork, honed across prestigious venues like RITZ CARLTON HOTELS & RESORTS. Specializes in creating memorable guest experiences through attentive service and a positive attitude, while adeptly managing multiple tables. Demonstrates a strong work ethic and attention to detail, ensuring seamless dining experiences.
Overview
14
14
years of professional experience
1
1
Certification
Work History
REAL ESTATE AGENT
Exit Realty Premier Elite
01.2022 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
Server
RITZ CARLTON HOTELS & RESORTS
01.2013 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Four Seasons Hotels and Resorts
12.2021 - 11.2022
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with customers.
IRD SERVER
Waldorf Astoria Resorts
10.2016 - 08.2018
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Delivered meals to guest rooms in a timely manner
- while upholding the hotel health and safety protocol
- greeted the guests with geniun and warm welcome
SERVER ASSISTANT
Stonebridge Country Club
11.2010 - 01.2013
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
Education
No Degree - REAL ESTATE
GOLD COAST SCHOOL OF REAL ESTATE
Palm Beach, FL11-2021
No Degree - TAX/ACOUNTING
UNIVERSAL ACCOUNTING SCHOOOL
Salt Lake City, UT05-2020
Skills
- Strong work ethic
- Teamwork and collaboration
- Exceptional customer service
- Attention to detail
- Positive and friendly attitude
- Guest engagement
- Tableside service
- Cleaning and sanitizing
- Upselling techniques
Accomplishments
- Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
- Earned a 10% bonus for successfully up-selling the most items from the restaurant's new summer menu.
- Selected to serve notable VIP guests for major private events.
Certification
REAL ESTATE LICENSE
CERTIFICATION IN ACCOUNTING/TAXATION
Languages
French
Native or Bilingual
English
Full Professional
Timeline
REAL ESTATE AGENT
Exit Realty Premier Elite
01.2022 - Current
Server
Four Seasons Hotels and Resorts
12.2021 - 11.2022
IRD SERVER
Waldorf Astoria Resorts
10.2016 - 08.2018
Server
RITZ CARLTON HOTELS & RESORTS
01.2013 - Current
SERVER ASSISTANT
Stonebridge Country Club
11.2010 - 01.2013
REAL ESTATE LICENSE
CERTIFICATION IN ACCOUNTING/TAXATION
No Degree - REAL ESTATE
GOLD COAST SCHOOL OF REAL ESTATE
No Degree - TAX/ACOUNTING
UNIVERSAL ACCOUNTING SCHOOOL
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