Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sairaibette Sirmans

Fort Hood,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

17
17
years of professional experience

Work History

BDC Service Representative

Tri County Toyota
Pottstown, PA
09.2022 - 07.2023
  • Performed data entry of customer information into computer system.
  • Developed strong understanding of vehicle product knowledge to assist with automotive sales and customer questions.
  • Provided feedback regarding new processes that could improve efficiency.
  • Advised customers on available options for service or products.
  • Participated in team meetings to discuss best practices for BDC operations.
  • Developed new leads each day at or above quotas.

Manger

Dunkin' Donuts Franchising
Limerick, PA
01.2017 - 12.2022
  • Regularly inspected restaurant premises to ensure cleanliness standards were met.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Responsible for interviewing, hiring and training new employees.
  • Delegated work to staff, setting priorities and goals.
  • Coordinated with suppliers regarding delivery schedules and pricing issues.
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Inspected dining and serving areas for cleanliness and proper setup.

Manager/Cashier

C-town Supermarket
Uniondale, NY
02.2006 - 03.2016
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Recruited and hired qualified candidates to fill open positions.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed day-to-day duties accurately and efficiently.

Education

Orange High School
Orange, NJ
01-2007

Skills

  • Customer Inquiry and Response
  • Time Management
  • Customer Targeting
  • Customer Service
  • Attention to Detail
  • Active Listening
  • Outbound Calling
  • Customer Orders
  • Account Management
  • Call Management
  • Payment Processing

Languages

Spanish
Native/ Bilingual

Timeline

BDC Service Representative

Tri County Toyota
09.2022 - 07.2023

Manger

Dunkin' Donuts Franchising
01.2017 - 12.2022

Manager/Cashier

C-town Supermarket
02.2006 - 03.2016

Orange High School

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Sairaibette Sirmans