Summary
Overview
Work History
Education
Skills
Promotions
Timeline
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Saja Norment

Colorado Springs,CO

Summary

Adaptable waitress, bartender, and shift lead deeply familiar with FOH operations. Hardworking collaborator with a 7-year background providing exceptional customer service and food service to attain the highest level of guest satisfaction. ServSafe Foodhandler, and Alcohol certified. Outgoing, positive, enjoys having fun and getting work done at the same time. Quick on my feet, easy to train, and can adapt to any environment, enjoy serving guest, and love building relationships/regulars.

Overview

7
7
years of professional experience

Work History

Restaurant Server

Texas Roadhouse
Colorado Springs, CO
02.2023 - Current
  • Recognized by management for providing exceptional customer service.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.

Waitress/Bartender

Pizza Gallery and Grill
Melbourne, FL
03.2022 - 01.2023
  • Upsold customers from shelf to premium brands to help boost sales.
  • Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
  • Maintained knowledge of bar and menu
  • Kept track of bar tabs and transferred open tabs
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Stocked server/bartender areas with supplies before, during and after shifts.

Breakfast Server

First Watch
Palm Bay, FL
04.2022 - 01.2023
  • Greeted customers, provided menus, and answered questions regarding menu items.
  • Took orders from customers and relayed them to kitchen staff in a timely manner.
  • Checked with guests to ensure that they were enjoying their meals and addressed any issues promptly.
  • Performed closing duties such as restocking condiments, cleaning utensils, counting cash drawer contents.
  • Received payment from customers in cash or via credit card and debit card transactions.
  • Stocked supplies such as napkins, straws, silverware, condiments., before opening for business each day.

Lead Waitress/Catering Events Lead Bartender

Ribcity
RibcityGrant-Valkaria, FL
09.2019 - 04.2022
  • Dealt with customer issues for servers, consistently upholding professionalism, and calmness to maintain customer satisfaction.
  • Welcomed guests with a personable attitude and brought beverage orders while reviewing menu options.
  • Managed bar area, menu, inventory, and customer relationships.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Followed alcohol awareness procedures.
  • Displayed and retained extensive knowledge of liquors, wines, and entrees.
  • Poured wine, beer, and cocktails for patrons.

Waitress

The Fountains
Palm Bay, FL
08.2017 - 09.2019
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Addressed concerns or complaints quickly to improve service.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation..
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.

Education

Associate of Arts -

Eastern Florida State College
Palm Bay, FL
05.2021

High School Diploma -

Palm Bay Magnet Senior High School
Melbourne, FL
12.2018

Skills

  • Food Safety
  • Understanding Special Dietary Requirements
  • Customer Upselling
  • Menu Memorization
  • Liquor, Wine and Craft Beer Knowledge
  • Efficient Multi-Tasker
  • Cash Management
  • Sense of Urgency
  • Communication
  • Organization
  • Monitoring Alcohol Consumption
  • High Energy and Stamina

Promotions

While working for Rib City I was promoted to lead bartender for weddings, parties, caterings, and any events up to 140 people. I was also the lead server/part time manager at Rib City, managing and serving at the same time. At Pizza Gallery and Grill I was very adaptive and was able to learn the menu very quickly. After a couple months, I became a trainer and started bartending for Pizza Gallery. At Texas Roadhouse I became a closing server, bartender and trainer after 3 months of employment. 

Timeline

Restaurant Server

Texas Roadhouse
02.2023 - Current

Breakfast Server

First Watch
04.2022 - 01.2023

Waitress/Bartender

Pizza Gallery and Grill
03.2022 - 01.2023

Lead Waitress/Catering Events Lead Bartender

Ribcity
09.2019 - 04.2022

Waitress

The Fountains
08.2017 - 09.2019

Associate of Arts -

Eastern Florida State College

High School Diploma -

Palm Bay Magnet Senior High School

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Saja Norment