Sakenna Harrison
Lithia Springs,GA
Summary
Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property manager, vendors and residents. Thorough understanding of housing laws and resident management.
Overview
12
12
years of professional experience
Work History
Property Manager
Park Estates
11.2021 - 03.2024
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
Operations Manager
Wilson Jackson Homes,LLC
01.2018 - 11.2021
- Developed systems and procedures to improve operational quality and team efficiency.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and maintained relationships with external vendors and suppliers.
- Communicated effectively with residents, and on-site associates.
Assistant Property Manager
Forest Cove Apartments
09.2016 - 01.2018
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Kept accurate records of all resident and tenant correspondence.
Leasing Manager
Promenade At Berkeley Apartments
03.2012 - 09.2016
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Marketed property to local businesses through collateral, emails and phone calls.
- Mentored team members to enhance professional development and accountability in workplace.
Education
Bachelor of Science - Biological And Physical Sciences
Alabama A & M University
Normal, AL06.2004
Associate of Science - Business Administration And Management
J.F. Drake State Community And Technical College
Huntsville, AL04.2001
High School Diploma -
Hunters Lane High School
Nashville, TN05.1999
Skills
- Policy and Procedure Implementation
- Workflow Planning
- Leasing and Sales
- Vacant Unit Monitoring
- Fair Housing Mandates
- Affordable Housing Programs Knowledge
- Rent Collection
- Multi-Family Property Management
Timeline
Property Manager
Park Estates
11.2021 - 03.2024
Operations Manager
Wilson Jackson Homes,LLC
01.2018 - 11.2021
Assistant Property Manager
Forest Cove Apartments
09.2016 - 01.2018
Leasing Manager
Promenade At Berkeley Apartments
03.2012 - 09.2016
Bachelor of Science - Biological And Physical Sciences
Alabama A & M University
Associate of Science - Business Administration And Management
J.F. Drake State Community And Technical College
High School Diploma -
Hunters Lane High School
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