Sakiah Anthony
Nashville,TN
Summary
Upon completion of receiving a high school honors diploma, I have dedicated the past ten plus years to working in customer service, patient care, and quality assurance. I have successfully evolved in navigating various program applications such as Microsoft Office, Salesforce, Athena, E-Clinicals and many more that have contributed to my success in each role.
Overview
13
13
years of professional experience
Work History
Compliance Liaison
Landmark Recovery
Cool Springs, TN
11.2023 - 03.2024
- Review compliance complaints as assigned with an expert level of attention to detail and document the resolution
- Track, investigate, and document all complaints against the company
- Ensure confidentiality of all complaints per company policy
- Perform weekly audits for all cities recovery locations of patient's chart to ensure all records and levels of care are in compliance with company guidelines
Clinical Information Specialist
Monogram Health, Inc
Nashville, TN
09.2022 - 08.2023
- Identify and obtain important medical information for Monogram members, including but not limited to ownership of outbound and inbound medical record requests, use of external clinical information resources and portals, as well as other priority initiatives related to optimization of care coordination and management through information
Case Specialist
QTC Medical Services
Nashville, TN
04.2022 - 08.2023
- Schedule appointments for examinees including follow-up appointments and rescheduled appointments
- Ensure all examinees and providers receive necessary documentation
- Confirm consultative reports and diagnostic test results are received in a timely manner
- Meet or exceed contract timeliness guidelines in both the scheduling and case management systems
Customer Service Representative
NoHo Dental,Tend
Nashville, TN
07.2021 - 01.2022
- Manage & carefully respond to inbound patient communications, by phone, text, & email
- Consistently deliver high-quality patient experience, keeping our Tend values at heart
- Communicate outbound to patients, in alignment with brand philosophy
- Schedule patients, using technology platforms
- Resolve patient issues & concerns, with proactiveness, patience, empathy and understanding
- Maintain confidential information, treating each patient interaction with compassion and sensitivity
- Boost patient lead conversion & recommend additional products & services during patient interactions
Patient Care Advocate
Accredo Health Group
Nashville, TN
08.2019 - 06.2021
- Work to research and resolve problems in a timely manner and assist members in understanding and maximizing the use of their pharmacy distribution program
- Handle customer service inquiries from members, providers, physicians and internal and external clients related to pharmacy benefits
Quality Control Specialist
Fresenius Medical Care
Franklin, TN
03.2014 - 06.2019
- Collects errors from Intake department, technicians, pharmacists, insurance, and customer service to review accuracy and communicate error data to all impacted departments
- Tabulates errors onto dashboard for both pharmacies and sends weekly/monthly reports to supervisors
- Collects errors from SharePoint and Fresenius Rx reps using Quality Tracking Form and daily reports
- Reviews supervisors call monitoring reports
- Tabulates all 'below average' calls onto PSC Dashboard
- Completes appropriate documentation for resolution of Quality Related Events
- Investigates and addresses issues internally and externally within 24 hours
PSE Mail Processing Clerk
United States Postal Service
Nashville, TN
02.2013 - 03.2014
- Sort outgoing and/or incoming mail using automated equipment
- Ensure all necessary support equipment and materials are organized for sorting
- Provide services at public window for non-financial transactions
- Lifting or carrying moderate to heavy mail and packages and prolonged standing
Telemarketer
Market Strategies International
Nashville, TN
10.2012 - 02.2013
- My job consist of providing over the phone surveys to many different clients for example( "All State,TMobile,and AT&T) in an effort to improve customer service
Sales Representative
Xerox
Nashville, TN
07.2012 - 08.2012
- My job was to provide over the phone customer service assisting customers with certain questions about billing payments, phone issues,etc.The job basically consisted of answering general questions in an effort to improve customer satisfaction
Sales Associate
K-Mart
Madison, TN
08.2011 - 07.2012
- My job was to provide customer service in the womens and childrens apparel
- I was responsible for making sure ads were up ,stocking, and lots of other responsibilities that will help the store run smoothly and assure customer satisfaction
Associate
Dairy Queen
Madison, TN
10.2010 - 12.2010
- My job was to assist customers with fast transactions and make sure they were completely satisfied with their customer experience
Education
High School Honors Diploma -
Maplewood High School
Nashville, TN05.2012
Skills
- Auditing
- Medical Records
- Patient Care
- Data Entry
- Microsoft SharePoint
- Insurance Verification
- Customer service
- Microsoft Office
- CRM software
- Case Management
Timeline
Compliance Liaison
Landmark Recovery
11.2023 - 03.2024
Clinical Information Specialist
Monogram Health, Inc
09.2022 - 08.2023
Case Specialist
QTC Medical Services
04.2022 - 08.2023
Customer Service Representative
NoHo Dental,Tend
07.2021 - 01.2022
Patient Care Advocate
Accredo Health Group
08.2019 - 06.2021
Quality Control Specialist
Fresenius Medical Care
03.2014 - 06.2019
PSE Mail Processing Clerk
United States Postal Service
02.2013 - 03.2014
Telemarketer
Market Strategies International
10.2012 - 02.2013
Sales Representative
Xerox
07.2012 - 08.2012
Sales Associate
K-Mart
08.2011 - 07.2012
Associate
Dairy Queen
10.2010 - 12.2010
High School Honors Diploma -
Maplewood High School