Sakitha C Moore
Cordova,TN
Summary
Dedicated and detail-oriented Customer Service and recruiting specialist with years of elite experience. Excel at prioritizing, completing multiple tasks simultaneously and following through to achieve goals. Flexible and goal-oriented team player with expertise in scheduling, customer relationship management and document control. Dependable self-starter seeking to leverage background into a Management role with a progressive organization.
Overview
13
13
years of professional experience
Work History
Global Revenue Invoicing/Fastbill Agent
Fedex Services
Memphis, TN
10.2019 - 05.2024
- Process domestic based invoices within the Fedex data base.
- Process International Freight Invoicing.
- Convert currency based on each countries needs.
- Create spreadsheets via excel with formulas based on internal or special rates.
- Use formulas to calculate shipping prices based off of each airway bill origin and destination.
- Performed data import, scanning or manual keying processes to verify invoice accuracy.
- Produce high level invoice amounts with 100% accuracy.
- Extraction of information from excel to manual invoicing data base.
- Accurately input procedure codes, diagnosis codes and customer information into billing software to generate up-to-date invoices.
- Input statement information, reconciled accounts and resolved discrepancies.
- Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
- Reconciled financial accounts using ORACLEAR software.
Customer Service Representative/ Revenue Agent
FedEx Services
Memphis, TN
10.2018 - 10.2019
- Maximized customer satisfaction by greeting over 100 customers daily and resolving any service issues promptly
- Build customer confidence by actively listening to their concerns and giving appropriate feedback
- Cross-trained and provided back-up for other customer service representatives when needed
- Assisted customers with questions and concerns
- Answer Inbound Calls about missing packages, delivery dates, service, delays
- Create Internal Cases for the Trace Department
- Create Cases to Hold items for Customers at local FedEx locations for Pick Up
- Assist Customers with Delivery Manager functions
- Create Reroutes for Packages
- Performance Coach
- Provide Credits to Customers when applicable
- Deny Credits
- Educate customers on shipping procedures, and cost domestic and international
- Provide customers with estimated shipping cost
CET Team Member/ Audit And Compliance
FedEx Recruitment Center/Contract
Memphis, TN
12.2017 - 10.2018
- Meet and greet all new and returning applicants
- Assist all applicants through the application process
- Finger Print applicants
- Print Carco Reports
- Insure all Applicants Identifications meet the requirements of FedEx Policies
- Print and collect Selective Service letters for all males born after 1959
- Audit files from newly hired applicants
- Make all corrections to new hires paperwork per the USPS and STA airport regulations
- Mailed off Security Assessment Threats, and United States Postal Paperwork for each hired applicant
- Store all WOTC for applicants who did not qualify for Tax Credits
- Assign applicants who are ready for hire to all Human Resource Assistants
- Upload background and drug screen information of ATS
- Process applicants requisition numbers in Workday Database
- Attend Job Fairs on an off campus
Sr. Talent Aquisition Specialist
Technicolor
Memphis, TN
05.2015 - 10.2017
- Responsible for Strategic Planning for Peak Season in scheduling and attending job fairs, advertising/marketing, sourcing for high level exempt employees as well as non-exempt employees.
- Recruit throughout five Technicolor Facilities for Manufacturing and Distribution Material handlers, Clerks, Managers, Supervisors, Mechanical Technicians, Production Control Planners, Software Engineers, Freight Brokers, Equipment Operators, Machine Operators, Web Develpoers, Senior Level positions.
- Create job descriptions, source, interview, and onboard applicants to fill entry level, professional and technical openings.
- (exempt and non-exempt).
- Network with local organizations, businesses, high schools, colleges, trade schools, as well as universities to assist with recruiting and to increase awareness of Technicolor.
- Experience using social media platforms Facebook, Indeed, CareerBuilder, cold-calling etc.
- Facilitate New Hire Orientations weekly and conduct focus groups to analyze employee perceptions of the company to make recommendations to the management team for continuous improvement.
- Implement new strategies with the HR recruitment teams to ensure that the right candidates are selected for various positions campus wide.
- Provide Metrics on a weekly basis.
- Partner with hiring managers to establish recruiting strategy to identify top talent and target active and passive job seekers.
- Develop salary offers per the hiring managers and HR department to candidate's and tracks candidates status throughout the entire hiring process.
- Ensure compliance with government processing of I-9's.
- Maintain direct and regular interaction with broader or more senior leadership, HR leaders, HR leadership teams.
- Apart of several advisory boards throughout the Mid South.
- Monthly meetings with Sr Level Management to discuss the current recruitment activities, and needs for each facility.
Human Resource Assistant/ Recruiting Specialist
FedEx Express/Contract
Memphis, TN
09.2014 - 02.2016
- Researched and recommended new sources for candidate recruiting.
- Recruited for various positions across multiple sites in Southern California.
- Maintained an accurate candidate tracking system.
- Guided candidates through in-house computer testing.
- Phone screen applicants to set up interviews with on premise Managers.
- Offer employment to applicants per managers request.
- Complete I-9's.
- Send paperwork to HRIS upon completion of hiring process.
- Upload Interview guides/Manager notes for all hires.
- Process background checks for potential applicants/ Check E-screen results in PRISM.
- Produce driving records for applicants via CARCO.
- Complete reference checks.
Human Resource Specialist
SIMOS Insourcing Solutions Corp.
Memphis, TN
06.2012 - 02.2014
- Entered all new applicants in to an applicant tracking system.
- Ran local background checks for all applicants.
- Entered all direct deposit information for applicants.
- Scan all paperwork signed by applicants to their file in the applicant tracking system.
- Coordinate staff to meet the organizations needs.
- Secure coverage for vacancy of shifts.
- Place applicants in assessments for training purposes.
- Attached associates to open requisitions.
- Answered phones and answered questions from associates regarding placement etc.
- Interview associates and place in assessments based on work experience.
Production Supervisor/ Administrative Assistant
Versant Supply Chain
Memphis, TN
01.2011 - 12.2012
- Processed attendance daily for all associates.
- Answered all inbound phone calls and logged them.
- Hired and released associates per mangers request.
- Processed badges request for all new hires.
- Produced daily productivity logs with associates.
- Produced weekly time reports for General Manager.
- Produced daily consumption reports for General Manager and project manager.
- Conducted all new hire orientations and new hire paperwork.
- Processed all new hires into database for payroll purposes in KRONOS.
- Processed addendums for missing punches or time owed to an associate.
- Put in request for new hires as needed.
- Processed all incident/accident reports and fax over to workers compensation for handling of claim.
Education
Bachelor of Science - Business Management
University of Memphis
2027
Skills
- Telecommunication skills
- Active listening skills
- Customer service expert
- Administrative skills
- New hire orientation
- Recruiting
- Computer Proficient
- Multi-Task Management
- ECIS
- ORACLEAR
- AFI
- EBI
- K2
- Kronos
- RDS
Affiliations
- The National Society of Leadership and Sucess
Timeline
Global Revenue Invoicing/Fastbill Agent
Fedex Services
10.2019 - 05.2024
Customer Service Representative/ Revenue Agent
FedEx Services
10.2018 - 10.2019
CET Team Member/ Audit And Compliance
FedEx Recruitment Center/Contract
12.2017 - 10.2018
Sr. Talent Aquisition Specialist
Technicolor
05.2015 - 10.2017
Human Resource Assistant/ Recruiting Specialist
FedEx Express/Contract
09.2014 - 02.2016
Human Resource Specialist
SIMOS Insourcing Solutions Corp.
06.2012 - 02.2014
Production Supervisor/ Administrative Assistant
Versant Supply Chain
01.2011 - 12.2012
Bachelor of Science - Business Management
University of Memphis
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