SaKondra Littleton

• Reviewed and requested medical records, military personnel records and service verification records to determine eligibility status.
• Managed caseloads effectively by prioritizing tasks based on deadlines and complexity levels for optimal results.
• Collaborated with interdisciplinary teams to ensure timely processing of claims and delivery of services to veterans.
• Maintained up-to-date knowledge of federal regulations, policies, and procedures related to veteran benefits administration.
• Enhanced veteran support by efficiently reviewing and processing claims and benefit applications.

Key Achievement: Increased accuracy in benefit determinations by thoroughly researching military records, medical documentation, and other relevant materials.

• Contributed to the maintenance and optimization of automated data processing systems, ensuring seamless operation and data integrity across various platforms.
• Performed comprehensive IT security assessments and implemented information assurance measures to safeguard sensitive data and enhance system resilience against potential threats.
• Collaborated with cross-functional teams to develop and enforce security protocols, resulting in a reduction in data breaches and improved compliance with industry standards.
• Conducted regular audits of systems and processes to identify vulnerabilities and recommend mitigation strategies, enhancing overall organizational security posture.
• Assisted in training staff on best practices for data protection and security awareness, fostering a culture of security mindfulness within the organization.

Key Achievement: Helped streamline repair processes and update procedures for support action consistency.

• Assisted moderators with technical issues to enhance moderation platform usability.
• Analyzed user data to identify trends and proactively address potential issues within the community.
• Trained new moderators for consistent community standards.
• Maintained accurate records of user interactions for quality assurance.
• Reviewed and approved content submissions according to established policies, ensuring quality control across all channels.

Key Achievement: Monitored system performance to identify potential issues.

• Notify customers of delinquent accounts with attempt to collect outstanding amounts and process payments over phone and set up recurring drafts.
• Arrange for debt repayment and established repayment schedule based on customer finances.
• Record and update customer personal accounts with accurate contact information.

Key Achievement: Collected over $66,000 within my first month

• Organized, filed and maintained customer, department and regulatory loan records.
• Managed and resolved concerns, problems or issues to avoid closing delays.
• Reviewed title commitment and insurance policies to support pre-closing documentation.

Key Achievement: Worked my pipeline efficiently and closed over 3500 loans

• Provided elite client service in a fast paced environment to meet closing deadlines, communicate with brokers to finalize loan costs, verify that supporting documentation for the loan is complete and accurate, and ensure fees associated with the loan are compliant
• Carried out pre-funding and funding functions.
• Coordinated with department leads to identify and outline solutions to client-specified challenges.

Key Achievement: Created a closing manual to assist with the closer training process

• Thrived in cutting-edge technologies in digital marketing.
• Maintained professionality and efficiency while working closely with leadership.
• Answered questions from customers that came in through the company's online chat feature.

Key Achievement: Exceeded established service goals while leveraging customer service best practices.

• Stayed up-to-date on latest trends in sales promotions, product updates and service changes.
• Answered requests and concerns with friendly and knowledgeable service.
• Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions.

Key Achievement: Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.

• Relayed customer feedback to cross-functional teams to improve products and services.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Asked probing questions to determine service needs and accurately input information into electronic systems.

Key Achievement: Resolved 80% of issues within the first call

• Answered product questions with up-to-date knowledge of sales and promotions.
• Built and maintained relationships with peers and upper management to drive team success.
• Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.

Key Achievement: Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.

• Organized engaging front-facing displays to capture customer interest and drive revenue growth.
• Built product displays and placed appropriate signage for merchandise.
• Communicated and coordinated planogram execution with store management.

Key Achievement: Established and maintained proper high traffic displays, resulting in over 15% in increased sales.