Saleh Alkhouli

Houston, TX
Contractor: August 2021 – February 2024 | Full-time: February 2024 – July 2025

• Independently investigated complex fraud cases by reviewing transactions, customer activity, case notes, and cross-functional data to identify fraud risks and make precise, informed decisions — including continuation or termination of customer relationships.
• Used specialized investigative tools and sensitive data access to perform in-depth analysis, ensuring accuracy and integrity in decision-making.
• Maintained a high volume of cases while consistently delivering exceptional accuracy and turnaround, balancing speed and precision in a high-pressure environment.
• Communicated effectively with cross-functional teams to ensure clarity and consistency in fraud-related documentation and outcomes.
• Identified emerging fraud patterns and contributed to proactive risk mitigation strategies, helping prevent financial losses.
• Mentored and trained colleagues, sharing best practices in fraud detection, investigation, and case management.
• Ensured compliance with internal policies and regulatory standards through strict adherence to investigative protocols.

U.S. Relocation & Skill Development

Relocated to the U.S. and focused on establishing legal, financial, and social stability while adapting to a new cultural and professional environment.

Took on diverse roles, including transportation services and hands-on technical work, to support financial independence and build practical skills.

Strengthened core competencies such as time management, problem-solving, communication, and customer service.

Explored U.S. market dynamics and pursued self-directed learning in finance to align prior international experience with local industry standards.

Commissioned Sales Professional

• Managed short-term contracts (typically 3–6 months), focusing on lead generation, loan acquisition, and closing sales.
• Consistently met or exceeded sales targets by leveraging strong negotiation skills and deep knowledge of financial products.
• Adapted quickly to diverse markets and client needs, staying responsive to industry trends to maximize performance and revenue.