Salest Cervantez
El Paso,TX
Summary
Dedicated and personable service professional with hands-on experience providing outstanding guest expirience at Olive Garden and Corner Bakery Cafe. Known for staying calm in busy environments, resolving customer concerns efficiently, and creating welcoming atmospheres. Excited to transition my hospitality background into a flight attendant position focused on passenger comfort and safety.
Overview
4
4
years of professional experience
Work History
Server
Olive Garden
El Paso, TX
02.2023 - Current
- Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
- Managed multiple tables efficiently in fast-paced environment, maintaining high service standards.
- Collaborated with kitchen staff to coordinate timely food delivery and accommodate special requests.
- Trained new servers on menu knowledge, service protocols, and operational procedures.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cashier Team Lead
Corner Bakery Cafe
El Paso, TX
07.2022 - 12.2024
- Supervised daily cash handling and transaction processes, ensuring accuracy and compliance with company policies.
- Trained and mentored new cashiers on operational procedures and customer service standards.
- Implemented process improvements that reduced transaction times and increased overall efficiency in service delivery.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Cashier
YogoBerry
El Paso, TX
04.2022 - 06.2022
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Implemented inventory management techniques to minimize stock discrepancies.
- Monitored cash drawer for accuracy, ensuring compliance with financial policies.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
The University of Texas At El Paso
El Paso, TX08.2028
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Strong Team collaboration
Languages
Spanish
Native or Bilingual
Timeline
Server
Olive Garden
02.2023 - Current
Cashier Team Lead
Corner Bakery Cafe
07.2022 - 12.2024
Cashier
YogoBerry
04.2022 - 06.2022
High School Diploma -
The University of Texas At El Paso