Saleste Brazeau
Londonderry,USA
Summary
Experienced with managing high-call volumes and ensuring customer satisfaction. Utilizes effective communication to resolve issues swiftly. Track record of demonstrating empathy and patience in customer interactions.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Medical Assistant
New England Neurological Associates
Lawrence, MA
07.2020 - Current
- Vital signs
- EMR System
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Front Desk Receptionist
New England Neurological Associates
Lawrence, MA
07.2020 - Current
- Check patients in
- Take co-pays
- Verify insurances
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Enhanced guest experience by maintaining welcoming and organized reception area.
- Organized and maintained files and records to ensure up-to-date documentation.
Medical Secretary
New England Neurological Associates
Lawrence, MA
07.2020 - Current
- Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.
- Supported physicians in delivering optimal care by accurately transcribing medical orders and maintaining up-to-date documentation.
- Ensured compliance with HIPAA regulations through proper handling of sensitive patient information within the office setting.
- Facilitated new patient prescriptions, refills and prescription pre-authorizations.
- Facilitated timely referrals to specialists by obtaining necessary authorizations from insurance companies.
Call Operator
New England Neurological Associates
Lawrence, MA
07.2020 - 2023
- Managed availability of service through management of shared calendar solution.
- Achieved high levels of customer satisfaction through empathetic problem-solving and clear communication.
- Improved customer satisfaction by efficiently handling inbound calls and addressing concerns promptly.
- Reduced wait times for callers by effectively prioritizing tasks and managing high call volumes.
Cashier
Demoulas Market Basket
North Andover, MA
03.2015 - 11.2020
Education
College Degree - Medical Assisting
Northern Essex Community College
Lawrence, MAHigh school diploma - Business
Greater Lawrence Technical School
Andover, MA05.2017
Skills
- Microsoft Word
- Vital Signs
- Microsoft Excel
- Customer service (6 years)
- Medical Office Experience
- Attention to detail
- Multitasking
- Listening skills
- Switchboard operation
- Basic medical terminology
Timeline
Medical Secretary
New England Neurological Associates
07.2020 - Current
Call Operator
New England Neurological Associates
07.2020 - 2023
Medical Assistant
New England Neurological Associates
07.2020 - Current
Front Desk Receptionist
New England Neurological Associates
07.2020 - Current
Cashier
Demoulas Market Basket
03.2015 - 11.2020
College Degree - Medical Assisting
Northern Essex Community College
High school diploma - Business
Greater Lawrence Technical School