Salina Cason
Byron,GA
Summary
Focused and dedicated insurance professional with 28 years of experience providing superior customer service. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Insurance Agent
GEICO, Government Employees Insurance
Macon, GA
06.1996 - Current
- Responded to customer inquiries and problems to promote great service.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Maintained accurate records of all insurance transactions using computer software systems.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Provided customers with information regarding plan features, pricing, and availability.
- Processed payments received from clients promptly according to established procedures.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Educated customers on the importance of maintaining adequate insurance coverage.
Education
High School Diploma -
Peach County High School
Fort Valley, GA06-1987
Skills
- Customer Service
- Client Retention
- Policy Renewals
- Account Management
- Policy Knowledge
- Policy adjustment knowledge
- Upselling
Affiliations
- Love to travel
- Love to spend time with my family
Accomplishments
- Over the many years at my job, I have met and exceeded my goals, and received recognition for meeting and exceeding my goals.
Certification
- I currently have a Property and Casualty Insurance license.
Languages
English
Professional
References
References available upon request.
Timeline
Insurance Agent
GEICO, Government Employees Insurance
06.1996 - Current
High School Diploma -
Peach County High School
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