Salina Zavala
Fresno,CA
Summary
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
10
10
years of professional experience
Work History
Cashier
In-N-Out Burger
12.2023 - Current
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Learned duties for various positions and provided backup at key times.
Barista
Starbucks
12.2019 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Cashier
Total Wine & More
11.2021 - 01.2022
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier/Sales Associate
Target
09.2015 - 11.2021
- Fulfill customers’ online orders
- Process returns
- Operate POS system as part of ringing customers up for purchases
- Clean and maintain cleanliness of guest restrooms
- Gather shopping carts from the parking lot and surround areas
- Monitor and maintain fitting rooms
- Stock shelves as product comes
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
Education
Associate of Arts - Early Childhood Studies
Fresno City College
Fresno, CA05-2027
High school diploma - undefined
Bullard High School
Fresno, CA06.2012
Skills
- Point of sale operation
- Service excellence
- Effective team contributor
- Cash Handling
- Inventory
- POS
- Rapid skill acquisition
- Positive interpersonal skills
- Customer-centric
Timeline
Cashier
In-N-Out Burger
12.2023 - Current
Cashier
Total Wine & More
11.2021 - 01.2022
Barista
Starbucks
12.2019 - Current
Cashier/Sales Associate
Target
09.2015 - 11.2021
High school diploma - undefined
Bullard High School
Associate of Arts - Early Childhood Studies
Fresno City College
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