Sallie Gipson
Kearney,MO
Summary
Dedicated administrative assistant with strong customer relations skills and proven ability to thrive in fast-paced environments. Detail-oriented and decisive, demonstrating sound judgment and effective multitasking capabilities. Experienced in both independent and team settings, consistently delivering accurate clerical tasks on time. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
26
26
years of professional experience
Work History
Administrative Assistant
City of Lake Charles
Lake Charles, LA
11.2016 - 02.2025
- Handled confidential documents in an organized fashion according to established protocol.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Scheduled appointments between clients and customers and internal staff members.
- Greeted visitors and provided general information about the company.
- Answered questions from customers regarding products and services offered by the company.
- Composed letters, memos, reports, emails and other written correspondence as required by management staff.
- Managed database systems containing customer contact information.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Responded to customer issues to provide immediate resolution and improve retention.
- Developed and maintained filing systems for confidential documents and records.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Coordinated catering services for various functions.
- Updated contact lists regularly when changes occur in employee status or contact information.
Lead Meter Reader
UtiliServe/Olameter
Lake Charles, LA
06.2009 - 09.2015
- Supported activities to maintain equipment in reliable condition.
- Used equipment, techniques and tools for task completion.
- Collaborated with external vendors on projects related to installation, maintenance, repair of meters, equipment.
- Conducted monthly audits to ensure accuracy of meter readings.
- Performed daily meter reading and data entry of customer information into the computer system.
- Trained new Meter Readers on proper procedures, safety protocols, and use of equipment.
- Inspected meters regularly to detect any discrepancies in readings or malfunctions in equipment.
- Maintained records of all customer interactions including notes, call logs, emails and other correspondence as required.
- Led weekly team meetings to discuss progress and address any customer-related concerns or issues.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Checked meters for issues and reported findings to supervisors daily.
- Managed a team of Meter Readers by assigning tasks, monitoring performance and providing guidance as needed.
- Provided technical support to Meter Readers during difficult reads or challenging situations encountered in the field.
- Investigated high usage complaints from customers and implemented corrective action when appropriate.
- Assessed meters for cracks and other issues, reporting problems on spot for repairs for proper functionality.
- Reported hazardous or unreadable meters to supervisor to resolve issues.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Recognized by management for providing exceptional customer service.
Cashier
Idora/Popeyes
Lake Charles, LA
01.2006 - 06.2009
- Offered customers carry-out service at completion of transaction.
- Greeted customers promptly and responded to questions.
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed sales transactions to prevent long customer wait times.
- Performed other duties as assigned by management.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Collected payments and provided accurate change.
- Prepared ingredients for cooking including portioning, chopping, and storing food before use.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Disposed of leftover food following health code guidelines.
- Maintained cleanliness and organization of kitchen equipment and utensils.
Assistant Manager
Family Dollar
Lake Charles, LA
03.1999 - 06.2009
- Developed a system for tracking inventory and ordering supplies as needed.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Communicated regularly with customers to gain insights into their needs.
- Managed customer service inquiries and complaints in a timely manner.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Managed inventory and supplies to ensure materials were available when needed.
Education
High School Diploma -
Washington Marion Magnet High School
2802 Pineview St., Lake Charles, La. 7061505-1998
Skills
- Scheduling appointments
- Customer service
- Communication skills
- Document management
- Time management
- Attention to detail
- Record keeping
- Adaptability
- Cash deposit preparation
- Multi-tasking
- Scheduling and calendar management
- Document retrieval
- Calendaring
Timeline
Administrative Assistant
City of Lake Charles
11.2016 - 02.2025
Lead Meter Reader
UtiliServe/Olameter
06.2009 - 09.2015
Cashier
Idora/Popeyes
01.2006 - 06.2009
Assistant Manager
Family Dollar
03.1999 - 06.2009
High School Diploma -
Washington Marion Magnet High School