Sally Barto

• Managed daily operations of optical department to ensure optimal customer service and satisfaction.
• Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
• Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
• Checked finished eye wear to maintain optical standards, customer requirements and special requests.
• Managed and trained a team of opticians, ensuring high levels of product knowledge and customer service skills.
• Improved customer satisfaction by providing personalized optical solutions and high-quality customer service.
• Recorded measurements, adjusted eye wear, and made changes based on customer feedback.
• Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
• Adjusted and repaired new and previously purchased frames to satisfy customer demands.

Preformed all pretesting for the doctors

Confirmed all appointments for the next day.

Obtained all insurance authorization

I did all contact lens I&R's

Maintained all contact lens fit sets.

Ordered all contact lens orders

I was also one of the top sales associates