Sally Ceiga
DeMotte,IN
Summary
Driven Senior Telephone Representative and Cashier Team Lead with a proven track record at Common Wealth Edison Credit Union and Dominick's Finer Foods/Omni Finer Foods. Excelled in enhancing customer satisfaction through exceptional service and effective problem-solving. Skilled in cash handling and team leadership, significantly improving service delivery and operational efficiency. Demonstrates adaptability, professionalism, and a commitment to excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
35
35
years of professional experience
Work History
Caregiver
Self-Employed
02.1999 - Current
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
- Maintained entire family's schedule and organized events.
Cashier Team Lead
Dominick's Finer Foods/Omni Finer Foods
10.1991 - 02.1999
- Communicated with customers and team members to solve problems.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Developed strong relationships with repeat customers through friendly service interactions.
- Assisted customers by answering questions and fulfilling requests.
- Interpreted and enforced operating instructions, procedures and safety rules.
- Collaborated with management to develop strategies for improving the overall shopping experience.
- Learned duties for various positions and provided backup at key times.
Senior Telephone Representative
Common Wealth Edison Credit Union
03.1989 - 02.1991
- Troubleshot [Product or Service] problems, applying advanced understanding of offerings.
- Maintained detailed records of customer interactions, tracking trends, and identifying areas for improvement.
- Responded proactively and positively to rapid change.
- Continuously sought opportunities for self-improvement, participating in relevant training programs to enhance job performance and expertise.
- Trained new personnel regarding company operations, policies and services.
Education
Bachelor of Arts - Business Administration/Human Resources
Western Governors University
Salt Lake City, UT06.2021
Skills
- Team Management
- Customer service excellence
- Organizational Skills
- Flexibility
- Interpersonal Communication
- Management Skills
- Microsoft Office
- Problem-Solving
Timeline
Caregiver
Self-Employed
02.1999 - Current
Cashier Team Lead
Dominick's Finer Foods/Omni Finer Foods
10.1991 - 02.1999
Senior Telephone Representative
Common Wealth Edison Credit Union
03.1989 - 02.1991
Bachelor of Arts - Business Administration/Human Resources
Western Governors University
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