Sally Dumas
Bonaire,GA
Summary
Driven Certified Therapeutic Recreation Specialist and Sales Associate with proven expertise in customer service and problem-solving. Excelled at Coliseum Center for Behavioral Health by enhancing patient quality of life and reducing anxiety through innovative therapy programs. Demonstrates exceptional teamwork, communication, and multi-tasking strengths, ensuring positive outcomes and efficient operations.
Overview
38
38
years of professional experience
Work History
Sales Associate
Buc-ee's
09.2020 - 05.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Certified Therapeutic Recreation Specialist
Coliseum Center for Behavioral Health
06.1986 - 09.2020
- Performed individual recreational assessment on patients upon admission to determine leisure activities needs to improve quality of life.
- Created a comprehensive, individualized treatment plan for patient's inpatient stay as well recommendations for activities after discharge to ensure the patient would not relapse.
- Documented all patient interactions and observation in chart notes daily for insurance purposes and other healthcare professionals' reference.
- Worked with a Treatment Team of other professional to report patient's progression or digression to improve ongoing treatment.
- Reduced patient anxiety and depression through group therapy sessions and recreational activities.
- Promoted social interaction among patients by organizing community outings and special events.
- Managed inventory of supplies and equipment necessary for successful program implementation.
- Assisted with the development of a Treatment Mall to offer patient's a more individualized approach to therapy allowing the him/her the choose therapeutic groups that were more consistent with their personalized goals to recovery.
- Served as the Treatment Mall Coordinator for the last two of my employment.
Education
Bachelor of Science - Therapeutic Recreation
Georgia Southern University
Statesboro, GA06.1986
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Outgoing Personality
- Client Service
- Verbal/written communication
- Adapt to diverse groups
Timeline
Sales Associate
Buc-ee's
09.2020 - 05.2024
Certified Therapeutic Recreation Specialist
Coliseum Center for Behavioral Health
06.1986 - 09.2020
Bachelor of Science - Therapeutic Recreation
Georgia Southern University
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