Sally Ellsworth
Bend,Oregon
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
14
14
years of professional experience
Work History
Director of Housekeeping
Double Tree Hilton Worldwide
10.2019 - Current
Director of Housekeeping
Red lion Hotel
06.2016 - 10.2019
- Supervising room attendants and cleaning staff, check clean rooms to make sure they are in high standard
- Bend, Drawing up a shift boards for staff
- Hiring and training new employees
- Stocktaking and ordering cleaning equipment, linen and room supplies
- Checking for faults or damage and arranging repairs and routine maintenance work.
Recovery
D.A.W.N S
10.2011 - 10.2018
- Mentor
- Sober living for Women
- The mission of DAWNS House is to provide a safe and compassionate living option for newly sober women seeking long-term recovery
- My duties as a recovery mentor were DAWNS House has helped promote self-sufficiency and personal advancement through assistance in acquiring driver’s licenses, opening bank accounts, and furthering education through GED programs or enrollment in Central Oregon Community College - DAWNS House has helped participants develop a sense of self and community through personalized programs, house meetings and in-house activities such as nutrition workshops, yoga classes, motivational speakers, group 12-step meetings, meditation, game/movie nights communal dinners/BBQs, self-care days, and exercise/morning walks.
housekeeping Manager
ST. CHARLES HEALTH SYSTEM, Environmental Services
10.2014 - 02.2016
- I oversees the operations of the housekeeping department
- Working with hotel guests who have specific housekeeping needs
- Coordinating housekeeping needs with other hotel department managers
- Performing cleaning tasks when staff do not show up for work or the team is shorthanded., Scheduling rooms for patients
- Managed cleaning and office supplies
- Help nurses with patients when needed
- Sanitize rooms for patients
Customer Service Representative
MATT HESS LANDSCAPING
01.2009 - 09.2014
- Coordinate & schedule all accounts with customers and employees
- Supervise eight employees
- Manage all payroll and account billing
- Resolve customer and employee complaints
- Manage, purchase, pick-up and delivery of all company inventory
- Invoice accounts payable and receivable
Front Desk Receptionist
BEST WESTERN RAMA INN
03.2009 - 06.2014
- Schedule reservations online, over the phone and face to face
- Provide outstanding customer service to guest to ensure repeat business
- Managed debit, credit and cash transactions
- Balance till daily and performed band drops
- Inspected guest rooms to ensure company standard
- Promoted from housekeepers to head housekeeper to front desk within 6 months
Education
High School Diploma -
Molalla High School
Molalla, ORSkills
- OVERVIEW OF SKILLS
- Bi-Lingual
- Proficient with Microsoft office
- Excellent customer service
- Skilled with diffusing unsatisfactory situations
- Excellent with math & numbers
- Excellent interpersonal skills
- Account payable &receivable
- Minimal supervision required
- Multiple phones lines
- Mentoring
- Team Performance Management
- Enforcing Safety Protocols
- Word Processing
Accomplishments
- Supervised team of 13 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
floral arrangements
After a long hard week i do floral arrangements to relax and unwind i enjoy making floral arrangements for friends and family .
Languages
Spanish
Full Professional
Timeline
Director of Housekeeping
Double Tree Hilton Worldwide
10.2019 - Current
Director of Housekeeping
Red lion Hotel
06.2016 - 10.2019
housekeeping Manager
ST. CHARLES HEALTH SYSTEM, Environmental Services
10.2014 - 02.2016
Recovery
D.A.W.N S
10.2011 - 10.2018
Front Desk Receptionist
BEST WESTERN RAMA INN
03.2009 - 06.2014
Customer Service Representative
MATT HESS LANDSCAPING
01.2009 - 09.2014
High School Diploma -
Molalla High School
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