Administrative Assistant Top-notch assistant with ten years experience business relations and special projects at senior management level. Maintain excellent written and oral communication skills, problem resolution abilities, and a high level of confidentiality. I have 10 years experience as an Administrative Assistant, Market Researcher as well Debt Collection and Clerical Administration. As my resume indicates, my professional background demonstrates my ability to handle the responsibilities of various tasks. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hi, I’m
SALLY LUTCHMAN
VALLEY STREAM,NY
Summary
Overview
18
years of professional experience
Work History
Metropolitan Transportation Authority
Transit Management Analyst Trainee
07.2023 - Current
Job overview
- Evaluated current processes to develop improvement plans.
- Produced detailed and relevant reports for use in making business decisions.
- Created and optimized records management strategies to coordinate and protect information.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Gathered, documented, and modeled data to assess business trends.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
Blue Diamond Enterprises USA Inc
Managing Partner
10.2008 - Current
Job overview
- Established and implemented business procedures and process improvements.
- Analyzed and presented financial standings and cost effectiveness to other partners and investors.
- Increased revenue by 50% with successful promotional strategies and reductions in costs.
- Directed strategic initiative that improved team productivity by 50%.
- Minimized risk exposure through careful advice on business operations and strategic plans.
- Researched and wrote contracts, agreements and proposals.
- Interpreted laws, rulings and regulations for individuals and businesses.
- Created and finalized contracts and other legal documents for clients.
- Communicated with clients and collected information to research cases and prepare settlement offers.
New York City Transit Authority
Train Conductor
07.2017 - 07.2023
Job overview
- Established long-term customer relationships through prompt and courteous service
- Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors
- Responsible for the safe, timely and proper operation of the Transit Authority’s trains in customer, yard and work train service. In customer service, open and close doors, make proper announcements to customers and set up the automatic announcement system.
- Communicated with train dispatchers to obtain and adjust directions.
- Made public announcements on routes and delays.
Department of Treasury
Customer Service Representative
03.2016 - 06.2017
Job overview
- Reviewing returns currently filed by taxpayers.
- Assessing if the deductions are in compliance with the tax laws.
- Assessment of the credits taxpayers applied for.
- Calculating the earned income credit, child tax credit, deductions an allocations.
- Constant revisions of publications and notices as well as updates to the tax laws currently governed for 2016
Stephen Einstein & Associates
Legal Clerk/Account Manager
02.2007 - 09.2015
Job overview
- Accessing information on accounts allocated to my department.
- Establish, maintain, and update files, databases, records, and other documents; develop and maintain data, and perform routine analysis and calculations in the processing of data for recurring internal reports.
- Sort, review, screen and distribute incoming and outgoing mail; prepare, compose and ensure timely responses to a variety of routine written inquiries.
- Developed a working relationship with clients, debtors and attorneys.
- Interpreted laws, rulings and regulations for individuals and businesses.
Mel Harris & Associates
Account Manager
06.2005 - 01.2007
Job overview
- Handling In Bound Calls pertaining to the reconciliation and collection of delinquent accounts, either directly or through appropriate channels including payment inquiry and reconciliation control units.
- Managed accounts and records of clients with the highest levels of confidentiality and discretion.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Education
SUNY Empire State CollegeSaratoga Springs, NY
Master of Science from Finance
08.2024
University Overview
CUNY York CollegeNew York, NY
Bachelor of Science from Accounting
2016
University Overview
Skills
- Legal correspondence preparation
- Superior attention to detail
- Professional phone etiquette
- Excellent communication skills
- Works well under pressure
- Spreadsheet management
- Active listener
- Strong in MS Access and Excel
- Account reconciliation
- 50 WPM typing speed
- Customer service-oriented
- Accurate and detailed
- Customer Service Standards
- Microsoft SQL Server Reporting Services
- Microsoft Outlook
- Financial Statements
- Google Docs
- Microsoft Windows
- Tax Software
- Microsoft Excel
- Microsoft Access
Timeline
Transit Management Analyst Trainee
Metropolitan Transportation Authority
07.2023 - Current
Train Conductor
New York City Transit Authority
07.2017 - 07.2023
Customer Service Representative
Department of Treasury
03.2016 - 06.2017
Managing Partner
Blue Diamond Enterprises USA Inc
10.2008 - Current
Legal Clerk/Account Manager
Stephen Einstein & Associates
02.2007 - 09.2015
Account Manager
Mel Harris & Associates
06.2005 - 01.2007
SUNY Empire State College
Master of Science from Finance
CUNY York College
Bachelor of Science from Accounting
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