Sally Martinez Sanchez
Haverstraw,NY
Summary
Passionate Patient Representative committed to helping patients and families by providing information and support. Effective employee highly proficient in Software and handling multiple tasks simultaneously.
Overview
5
5
years of professional experience
Work History
Patient Representative
HRHCare
Nyack
05.2022 - Current
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Monitored patient flow throughout day to maintain appointment times and schedules.
- Maintained clean and safe environment to promote patient safety and comfort.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Resolved customer complaints using established follow-up procedures.
Team Leader Manager
Charlotte Russe
West Nyack, NY
11.2019 - 01.2022
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training, and development.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Coordinated team collaboration to share ideas and build best practices.
Education
Associate Of Applied Science - Occupational Therapy Assistance
Rockland Community College
Suffern, NYAssociate Of Applied Arts - Psychology
Rockland Community College
Suffern, NYHigh School Diploma -
North Rockland High School
Thiells, NY06.2021
Skills
- Proficient in Software
- Patient Data Privacy
- Trained in Software
- Benefits Knowledge
- Registration Process Management
- Customer Service
- Recordkeeping
- Insurance Verification
- Medical Terminology
- Patient Engagement and Service
- Patient Data Confidentiality
- Patient Intake
- Information Protection
- Specimen Collection
- Data Collection
Timeline
Patient Representative
HRHCare
05.2022 - Current
Team Leader Manager
Charlotte Russe
11.2019 - 01.2022
Associate Of Applied Science - Occupational Therapy Assistance
Rockland Community College
Associate Of Applied Arts - Psychology
Rockland Community College
High School Diploma -
North Rockland High School