Sally Wilson
San Augustine,FL
Summary
Hardworking Certified Nursing Assistant and Medical Receptionist brings top-notch abilities in reception, clerical work, & excellent hands on patient care. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
Good Samaritan Healthcare
St. Augustine, Fl
02.2026 - Current
- Managed patient scheduling, ensuring timely appointments and efficient use of resources.
- Coordinated front desk operations, enhancing patient flow and reducing wait times.
- Maintained accurate electronic health records, improving data integrity and accessibility.
- Implemented new check-in procedures, streamlining patient processing and enhancing satisfaction.
- Collaborated with healthcare providers to resolve patient inquiries and concerns promptly.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Developed educational materials for patients regarding services offered, improving awareness and engagement.
Medical Receptionist
Primary Care Clinic
St. Augustine, FL
10.2025 - 12.2025
- Skilled at working independently and collaboratively in a team environment.
- Maintained accurate electronic health records, improving data integrity and accessibility.
- Proven ability to learn quickly and adapt to new situations.
- Prep exam rooms
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Some Phlebotomy
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
Certified Nursing Assistant
Lilac at Bayview
St. Augustine, Fl
10.2022 - 01.2025
- Trained new staff on best practices for patient care and safety procedures.
- Implemented efficiency improvements in workflow, enhancing overall patient satisfaction.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Certified Nursing Assistant
Ponce TherapyCare Center
Saint Augustine, FL
06.2019 - 09.2022
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness of patient rooms and common areas to promote hygiene.
- Documented patient care activities accurately in electronic health record systems.
- Collaborated with healthcare team to develop individualized care plans for patients.
- Educated patients and families on health management and post-discharge care instructions.
Education
Certificate -
Certified Nursing Assistant Training Course
Palm Coast, FL02-2019
High School Diploma -
St Augustine High School
St. Augustine Fl05-2006
Certificate - Phlebotomy
First Coast Technical College
St. Augustine FL03-2009
Skills
- Front desk operations
- Telephone etiquette
- Phlebotomy
- Medical terminology
- Patient scheduling
- Taking Vitals
- Insurance verification
- Prep Exam Rooms
- EMR / EHR
- Medical charting
Timeline
Medical Receptionist
Good Samaritan Healthcare
02.2026 - Current
Medical Receptionist
Primary Care Clinic
10.2025 - 12.2025
Certified Nursing Assistant
Lilac at Bayview
10.2022 - 01.2025
Certified Nursing Assistant
Ponce TherapyCare Center
06.2019 - 09.2022
Certificate -
Certified Nursing Assistant Training Course
High School Diploma -
St Augustine High School
Certificate - Phlebotomy
First Coast Technical College