Salma Cruz Hurtado
Denver,CO
Summary
Engaging account representative committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
4
4
years of professional experience
Work History
Account Representative
State Farm
Aurora, CO
01.2023 - Current
- Provided excellent customer service to ensure client satisfaction.
- Developed and maintained strong relationships with clients, vendors
- Generated new business through cold-calling prospective clients.
- Addressed and resolved client concerns and issues in a timely and effective manner.
- Negotiated and closed deals, consistently meeting or exceeding sales targets.
Sales Associate PT1
Coach Tapestry
Denver, USA
07.2022 - 01.2023
- Assisted teammates with sales-processing tasks to meet daily sales goals
- Developed trusting relationships with customers by making personal connections
- Assessed customer needs to provide assistance and information on product features
- Sold various products by explaining unique features and educating customers on proper application or usage
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Used technology resources to assist customers in locating and selecting items
Sales Lead Keyholder
American Eagle Outfitters
Denver, USA
02.2022 - 07.2022
- Established and communicated clear expectations, holding store personnel accountable for achieving performance standards
- Maintained high merchandising standards by building attractive displays and monitoring inventory levels
- Monitored sales floor to prevent product loss and item damage
- Suggested additional items and merchandise to boost sales
- Handled opening and closing duties to keep store organized, well-stocked and running smoothly
Brand Representative
Hollister
Aurora, USA
07.2020 - 02.2022
- Used consultative sales techniques to uncover customer questions and needs
- Introduced sales, promotions and other brand initiatives to gain customer loyalty
- Recommended, selected and helped locate merchandise based on guest needs and desires
- Leveraged smartphones, tablets and CRM systems to manage and document daily activities
Education
High School Diploma -
East High School
Denver06.2020
Skills
- Customer Needs Assessment
- POS System Operation
- Customer Service
- Retail Loss Prevention
- Sales Goals Attainment
- Stocking and Receiving
- Cash Handling
- Goal-Oriented
- Contract negotiation and closing tactics
Languages
English and Spanish
Timeline
Account Representative
State Farm
01.2023 - Current
Sales Associate PT1
Coach Tapestry
07.2022 - 01.2023
Sales Lead Keyholder
American Eagle Outfitters
02.2022 - 07.2022
Brand Representative
Hollister
07.2020 - 02.2022
High School Diploma -
East High School