Salma Layeeq
Houston,TX
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction. Skilled in problem-solving and active listening, adept at handling high-stress situations and resolving complaints with empathy. Demonstrates proficiency in Microsoft Outlook and administrative support, contributing to efficient operations and positive client relations. Top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Gulf Coast Veterinary Specialists
11.2021 - 05.2023
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Enhanced customer satisfaction by promptly addressing financial inquiries and resolving issues.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 200 customers each day.
Customer Service Representative
Westbury Animal Hospital
10.2018 - 11.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Animal Care Technician
Westbury Animal Hospital
11.2017 - 10.2018
- Maintained clean and safe living environments for approximately 60 animals daily by conducting regular inspections and cleaning enclosures thoroughly.
- Enhanced facility operations by maintaining accurate records of animal health, treatments, and daily activities.
- Administered medications to animals in treatment and documented changes in condition.
- Ensured proper nutrition for various species by preparing specialized diets and feeding schedules.
- Monitored animal behavior to detect any signs of distress, illness, or injury, taking appropriate action when necessary.
- Restrained animals safely during exams and procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care to animals by giving attention, grooming, and socialization opportunities.
Education
Bachelor of Science - Anesthesiologist Assistance
University of Houston - Downtown
Houston, TX08.2026
High School Diploma -
Obra D. Tompkins High School
Katy, TX06.2017
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Money handling abilities
Microsoft Outlook
Scheduling
Call Management
Administrative Support
Assertiveness
Timeline
Customer Service Representative
Gulf Coast Veterinary Specialists
11.2021 - 05.2023
Customer Service Representative
Westbury Animal Hospital
10.2018 - 11.2021
Animal Care Technician
Westbury Animal Hospital
11.2017 - 10.2018
Bachelor of Science - Anesthesiologist Assistance
University of Houston - Downtown
High School Diploma -
Obra D. Tompkins High School
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