Salma Palacios
Spectrum
Birmingham,AL
1
Language
6
years of professional experience
Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment. Organized and dependable candidate successful at managing multiple priorities. Willingness to take on added responsibilities to meet team goals.
Work History
Store Manager
7 Months- Oversaw daily store operations to ensure compliance with company policies and standards. Had a team of 8.
- Trained and mentored staff on customer service best practices to enhance team performance.
- Conducted regular performance evaluations to provide constructive feedback for team improvement.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Assistant Store Manager
10 Months- Supported daily store operations including sales execution, operations, inventory, cash handling, and customer escalations.
- Assist with coaching, performance tracking, and accountability to meet individual and team goals
- Partner with leadership to ensure operational compliance and a positive team culture.
- Rotated merchandise and displays to feature new products and promotions.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Lead Specialist
3 Months- Led sales for performance, consistently meeting or exceeding mobile, internet, and accessory goals.
- Trained specialist on sales systems and customer experience standards.
- Selected for the Spectrum Elevate Leadership program in preparation for store management.
- Enhanced team productivity by implementing efficient work processes and streamlining operations.
Sales Specialist
1 Year 4 Months- Delivered consultative sales by assessing customer needs and recommending tailored solutions.
- Resolved customer concerns while maintaining professionalism and accuracy.
- Managed transactions, inventory, and product knowledge in a fast-paced environment.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Built relationships with customers and community to promote long term business growth.
Mechanical Engineering Co-Op Student
11 Months- Developed and tested mechanical components for energy systems to enhance performance and reliability.
- Collaborated with engineering teams to streamline design processes, improving project turnaround time.
- Assisted in conducting failure analysis and troubleshooting of mechanical systems to optimize efficiency.
- Developed strong technical writing skills through creating comprehensive reports and documentation.
Education
High School Diploma
Bachelor of Science - Mechanical Engineering
Skills
Problem-solving
Customer service and engagement
Store organization
Time management
Employee coaching
Sales growth
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Spectrum
02.2026 - CurrentRead More
Assistant Store Manager
Spectrum
11.2025 - CurrentRead More
Lead Specialist
Spectrum
08.2025 - 11.2025Read More
Sales Specialist
Spectrum
03.2024 - 07.2025Read More
Mechanical Engineering Co-Op Student
Alabama Power
01.2021 - 12.2021Read More
Hoover High School
High School Diploma
Read More
University of Alabama At Birmingham
Bachelor of Science from Mechanical Engineering
Read More