Salma Ullah
LANSDALE,PA
Summary
Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Positive, upbeat professional brings several years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns, and maintain long-term loyalty.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Customer Service Associate
Wawa
LANSDALE, PA
11.2019 - Current
- Assisted customers with inquiries and resolved issues promptly and effectively.
- Surpassed sales goals through implementation of successful marketing strategies
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Managed customer complaints with empathy, ensuring a positive resolution experience.
- Trained new associates on customer service standards and operational procedures.
Education
High School Diploma -
North Penn High School
Lansdale, PA06-2020
Health Administration
Montgomery County Community College
Blue Bell, PA01-2024
Some College (No Degree) - Office Operations Management in Healthcare
Lansdale School Of Business
Lansdale, PASkills
- Effective communication
- Active listening
- Multitasking Capability
- Detail orientation
- Positive attitude
- Customer support
- Task prioritization
- Microsoft office
- Adaptability to change
- Strong work ethic
Languages
Bengali
Full Professional
Certification
CPR Certified (Adult and Infents)
References
References available upon request.
Timeline
Customer Service Associate
Wawa
11.2019 - Current
High School Diploma -
North Penn High School
Health Administration
Montgomery County Community College
Some College (No Degree) - Office Operations Management in Healthcare
Lansdale School Of Business