Salome Maglaperidze
Brooklyn
Summary
Experienced in sales, customer service, and communication. Reliable, organized, and hardworking professional with highly developed negotiation and interpersonal skills. Excels at effectively communicating and connecting with others. Solution-oriented mindset for tackling challenges head-on and finding innovative solutions. Recognized for patience, empathy, and social consciousness. Strives to make a positive impact in both professional and personal settings. Analytical individual skilled at gathering and utilizing data to develop and curate quality-focused processes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
State Farm Sammy Martinez Agency
10.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Fitter/Customer Experience Curator
Myself Lingerie
11.2022 - Current
- Greeting customers and curating their experience in the store
- Assisting the clients in choosing appropriate products according to individual preferences, taste, and body shape
- Engaging with the clients to build rapport and loyalty, connecting with them in a friendly and professional manner
Insurance Agent
GPI Holding
01.2015 - 01.2021
- Soliciting and enrolling new customers into insurance plans
- Advising customers through precise communication which insurance plans best suit their needs and budget
- Proactively managing existing customer relationships and ensuring client satisfaction by following up on their purchases
- Collaborating with the claims department and industry anti-fraud organizations to effectively resolve claims
Education
Certificate - Medical Billing And Coding
Kingsborough Community College
Brooklyn, NY02.2025
Bachelor's Degree - Public Health
Tbilisi State Medical University
Tbilisi01.2016
Skills
- Effective problem solving
- Excellent written and verbal communication
- Highly organized
- Disciplined
- Data-driven
- Customer service
- Phone etiquette
- Retention
- Negotiation skills
- Teamwork
- Collaboration
- Medical terminology
- ICD-10
- CPT coding
- HCPCS
- MS Office Word, Excel, Outlook
Social Security
True
Personal Information
- Date of Birth: 12/13/94
- Work Permit: True
Certification
CBCS
Languages
Georgian
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
State Farm Sammy Martinez Agency
10.2024 - Current
Fitter/Customer Experience Curator
Myself Lingerie
11.2022 - Current
Insurance Agent
GPI Holding
01.2015 - 01.2021
Bachelor's Degree - Public Health
Tbilisi State Medical University
CBCS
Certificate - Medical Billing And Coding
Kingsborough Community College
Similar Profiles
Travis TheisTravis Theis
Office Administrator and Agent at State Farm - Val Laskowski-Martinez AgencyOffice Administrator and Agent at State Farm - Val Laskowski-Martinez Agency
Laila ShaheenLaila Shaheen
Service Manager at Sammy Martinez StateFarm Insurance AgencyService Manager at Sammy Martinez StateFarm Insurance Agency
Shehab AlyShehab Aly
Senior Sales Specialist at Sammy Martinez Statefarm Insurance AgencySenior Sales Specialist at Sammy Martinez Statefarm Insurance Agency