Sam Braker
Waterbury,CT
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new tasks.
Overview
5
5
years of professional experience
Work History
Sales Associate
Choice Pet
Southbury, CT
11.2023 - 01.2024
- Developed trusting relationships with customers by making personal connections.
- Upsold additional items based on customer interests and needs.
- Answered product questions with up-to-date knowledge of sales and promotions.
Desktop Support Agent
Western Connecticut State University
Danbury, CT
08.2021 - 06.2023
- Configured user accounts in Active Directory to ensure proper security permissions were set up
- Created documentation outlining procedures for common IT related tasks
- Provided technical assistance over the phone for users located in different offices
- Provided technical support for Windows and Mac OSX systems, including troubleshooting hardware and software issues.
Electronics Recycler
Take 2 Secure Electronics Recycling
Waterbury, CT
04.2019 - 08.2019
- Operated a variety of recycling equipment including balers, compactors, and conveyor systems
- Maintained accurate records of recyclable material collected and disposed of
- Adhered to all safety guidelines while operating heavy machinery.
Education
BA in Theatre Arts: Design/Technology -
Western Connecticut State University
05.2023
Information Systems Technology -
W. F. Kaynor Technical High School
06.2019
Skills
- Call Handling
- Customer Service
- Technical Support
- Data Entry
- Advanced Troubleshooting
- Windows Operating System
Affiliations
Theatre Design: Held roles in university productions such as Costume Designer, Wardrobe Supervisor, Set Designer, and Lead Scenic Painter.
References
References available upon request.
Timeline
Sales Associate
Choice Pet
11.2023 - 01.2024
Desktop Support Agent
Western Connecticut State University
08.2021 - 06.2023
Electronics Recycler
Take 2 Secure Electronics Recycling
04.2019 - 08.2019
BA in Theatre Arts: Design/Technology -
Western Connecticut State University
Information Systems Technology -
W. F. Kaynor Technical High School
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