Sam Joseph
Phillipsburg,USA
Summary
Performance-driven Vice President with 10 years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Overview
11
11
years of professional experience
Work History
Vice President
Citi Bank (Asset Service)
06.2021 - Current
- Responsible to leading the group towards achieving the team and corporate goals
- Supervising team and SME suggestion and advise for all complex situations
- Liaises with internal and external clients to assess service quality and identify areas for improvement
- Demonstrates advanced understanding of Asset Servicing operations combined with a comprehensive understanding of how own area Integrates with other departments to contribute towards achieving business objectives
- Responsible for day-to-day resource management and allocation of work within the team/project
- Persuades and Influences others through developed communication skills
- Performs other duties as assigned by supervisor
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
- Enhanced customer satisfaction by developing and implementing strategies to improve service quality.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Developed strategic plans that aligned with organizational goals, ensuring long-term growth and sustainability.
- Managed cross-functional teams to ensure seamless collaboration for optimal business outcomes.
- Drove expansion into new markets by researching opportunities, evaluating risks, and executing successful entry strategies.
- Facilitated timely decision-making through accurate data analysis and insightful reporting on key operational metrics.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Active participation in activities relating to Compliance with procedures and controls
- Appropriately assess risk when business decisions are made, demonstrating consideration for firm’s reputation and safeguard Citi Group
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assistant Vice President
Citibank
06.2020 - 12.2021
- Increased efficiency by streamlining processes and implementing new software tools for the team.
- Improved employee retention rates through the development of comprehensive training programs and mentorship initiatives.
- Reduced costs by negotiating vendor contracts and identifying areas for potential savings within department budgets.
- Led cross-functional teams to deliver successful projects on time and within budget, enhancing company reputation in the industry.
- Mentored junior staff members, helping them develop their skills and advance their careers within the organization.
- Optimized resource allocation by analyzing operational needs, reallocating resources as needed to maximize efficiency across all functions.
- Attended weekly meetings and special sessions of Leadership and Executive Leadership Teams and contributed to major administrative initiatives, policies and decisions.
Associate Fin Tax Analyst
Citi Bank (FRSS)
06.2018 - 06.2020
- Maintaining withholding for Prime Broker’s, Commodity, and 871M accounts
- Withholding NRA, FATCA and Backup
- Tax reporting yearly – preparation of 1042s and 1099 – Q records
- Reconciliation of withholding - Tax forms validation
- 871m daily withholding and reporting
- Reclass and Contract Fees – As per Wall Street Concept – Processing refunds
- 305c Computation and processing WH charges for Deemed Income
- Corporate action – Spin offs and Optional – processing withholding
- Assisting Tax Ops on testing new vendor applications
- Advanced understanding of TLM, Broad ridge, Bloomberg, Wolters Kluwer, IPS, Wall Street, updating and validating withholding Statements, validating Tax forms.
Client to Citi Bank – Consultant
Collabera
02.2018 - 06.2018
- Reporting 1042 and 1099
- Tax reporting yearly – preparation of 1042s and 1099 – Q records.
Senior Analyst - Global Tax Operations – Tax Allocations & Reclaims
Deutsche Bank
06.2017 - 10.2017
- Lead the migration of reclaim process from Dublin to Bangalore team, streamlined the process to function BAU (Business as Usual)
- Validation of standard reclaims forms, Certificate of Tax Registration, 6166, Authorization from Tax Authority, MOM
- Processing of Standard and Quick reclaims payments and reporting - Monthly, quarterly on the status of the reclaims
- Payments of Tax reclaims received from depositories –Swift copies, Message View, Creation Online, Euro Clear, and Clear Stream
- Submitting Tax Reclaim forms before SOL (Statue of Limitation) –meeting deadlines
- Tracking the reclaim forms submitted to Tax Authorities
- Processing new request from the Client Manager (CM) for new clients who wants DB to submit reclaims
- Preparing & collecting tax vouchers and affidavit upon request
- Preparing/Approving/ amending Tax reclaim forms for all Sub custodians
- Assisting clients on queries relating to reclaims submitted, additional form, updated version of tax reclaims forms, breakdown calculation of tax reclaims
- Monthly Fee reports are prepared to the clients for service rendered.
Senior CSA – Accounts Payable
Accenture
09.2016 - 06.2017
- Qantas – Accounts payable
- Assisting Clients in generating Invoices and purchase orders
- Invoice payment – Queries regarding Invoice pending payment, change of Bank details, and change of Supplier details
- Providing the clients with the status of bulk invoices
- Assisting Clients, suppliers and Business Partner’s on queries for all payment related questions
- Handling cold calls, email on payment pending due to Internal and External factors
- Clearing all pending complex invoices.
Senior Analyst - International Taxation – Tax Reclaims
Northern Trust
11.2012 - 04.2016
- International Taxation: Reclaiming Tax on behalf of the Client
- Projecting accruals from Market Bloomberg, FTS, Euclid, Euro Clear, DTC
- Reclaims, Preparation of reclaims and submission of reclaim forms within the Statue Limitation, reclaim payments processing
- Sending and Receiving Tax forms for certification from Various Tax Authorities where our client operates
- Monthly, Weekly Governance report
- Requesting the clients for documents as requested by Tax authorities
- Cash – Tax reclaims and Custody – Cash breaks.
Education
MBA (Master of Business Administration) - Finance -
Kristu Jayanti College
Bangalore, KA07.2012
B.com (Bachelor's of Commerce) - Finance -
Kristu Jayanti College
Bangalore, KA07.2010
Skills
- Client Relationship Building
- Resource Allocation
- Process Improvement
- Operations Management
- Customer Service
- Decision-Making
- Critical Thinking
- Coaching and Mentoring
- Results-Driven
- Customer and Employee Rapport
- Performance Management
- Organizational Skills
- Leadership Development
Timeline
Vice President
Citi Bank (Asset Service)
06.2021 - Current
Assistant Vice President
Citibank
06.2020 - 12.2021
Associate Fin Tax Analyst
Citi Bank (FRSS)
06.2018 - 06.2020
Client to Citi Bank – Consultant
Collabera
02.2018 - 06.2018
Senior Analyst - Global Tax Operations – Tax Allocations & Reclaims
Deutsche Bank
06.2017 - 10.2017
Senior CSA – Accounts Payable
Accenture
09.2016 - 06.2017
Senior Analyst - International Taxation – Tax Reclaims
Northern Trust
11.2012 - 04.2016
MBA (Master of Business Administration) - Finance -
Kristu Jayanti College
B.com (Bachelor's of Commerce) - Finance -
Kristu Jayanti College
Similar Profiles
Sai Renuka DurvasulaSai Renuka Durvasula
Senior Quality Analyst at Integrated Digital Info Service (CITI Bank)Senior Quality Analyst at Integrated Digital Info Service (CITI Bank)
Dominique ParaisyDominique Paraisy
Senior Program Manager at Citi - ICG - Cross Asset Regulator ProgramSenior Program Manager at Citi - ICG - Cross Asset Regulator Program
Ignacio AbarcaIgnacio Abarca
Infrastructure Solution Architect at Citi BankInfrastructure Solution Architect at Citi Bank