Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sam Mackay

Newton,MA

Summary

Dynamic Sales Associate and Bootfitter at Boston Ski And Tennis with a strong track record in customer service and sales. Expert in relationship building, having successfully conducted over 1,000 bootfitting sessions that fostered customer satisfaction and loyalty. Proven experience in retail operations and consumer support enhances overall business performance. Passion for skiing combined with an entrepreneurial mindset drives continued success within the industry.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Sales Associate/Bootfitter

Boston Ski And Tennis
Newton, MA
06.2023 - Current
  • Product Expert - I am relied upon by customers and associates to field any questions regarding the products and services offered by our store.
  • Trained Bootfitter - Through Masterfit and in-house trainings, I have become a high level fitter with the ability to analyze feet, post custom footbeds and customize ski boots.
  • Customer Oriented - I have completed over 5 hours of online retail sales training, over 1,000 ninety minute bootfitting sessions, and spent countless hours on our sales floor. I have contributed to tens of thousands of dollars in sales and have a recipe for success when it comes to making customers happy.
  • Operations Leader - With an off-site storage warehouse, I was responsible for the majority of product and inventory transportation/organization.

Ski Instructor

Vale Resorts
Stowe, Vermont
10.2022 - 04.2023
  • Safety - Ensured the well-being of my students following strict mountain safety protocols.
  • Engagement - Developed and instructed lesson plans that kept my students enthusiasm high and kept the stoke alive.
  • Teamwork - Shared space and lessons with a large group of instructors. Throughout the season we developed our schedules together to increase proficiency.

Consumer Complaint Specialist

University of Vermont
Burlington, VT
09.2021 - 01.2022
  • Internship - My start to a customer-focused career.
  • Fielded complaints from Vermont consumers about business malpractice/scams. Created a sound communication channel between the business and consumer with myself as the mediator.

Education

Bachelor of Science - Entrepreneurship

University of Vermont
Burlington, VT
01-2022

Skills

  • Sales expertise
  • Customer service
  • Retail operations
  • Relationship building

Certification

  • Brilliance Retail Sales Academy - Retail Sales Professional Certification (11/2024)
  • Masterfit University - Masters Alpine Course Certification (09/2023)

Timeline

Sales Associate/Bootfitter

Boston Ski And Tennis
06.2023 - Current

Ski Instructor

Vale Resorts
10.2022 - 04.2023

Consumer Complaint Specialist

University of Vermont
09.2021 - 01.2022

Bachelor of Science - Entrepreneurship

University of Vermont

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Sam Mackay