SAM O'NEILL
New York,NY
Summary
Dynamic and engaging professional with a Bachelor of Fine Arts from the University of Michigan, bringing two years of expertise in guest relations and public service. Adept at fostering positive interactions, delivering exceptional service, and building strong rapport with diverse audiences. Recognized for outstanding communication skills, a warm and approachable demeanor, and a collaborative spirit that enhances team synergy. Committed to creating memorable experiences and driving customer satisfaction through genuine connections and proactive problem-solving.
Overview
10
10
years of professional experience
Work History
Server
Robert Kane & Crew
New York, NY
10.2025 - Current
- Managed resolution of customer complaints to foster loyalty and improve service quality.
- Coordinated with team members during high-demand periods to ensure efficient operations and superior customer service.
- Managed service delivery during busy times, prioritizing detail-oriented interactions and fostering positive relationships with guests.
- Executed bussing and resetting of tables to maintain cleanliness in dining and work areas.
Actor
Various
Nationwide
12.2017 - Current
- Nurtured partnerships with cast and crew, promoting teamwork and creativity in production processes.
- Cultivated advanced memorization techniques to ensure rapid mastery of scripts.
- Optimized scheduling and resource allocation to successfully manage overlapping acting projects without sacrificing quality.
Brand Ambassador/ Server
Worthwhile Event Services
New York, NY
10.2025 - 05.2026
- Cultivated robust customer relationships to strengthen brand loyalty and retention.
- Enhanced brand visibility by orchestrating engaging promotional activities and product demonstrations.
- Provided outstanding customer service to enhance guest satisfaction in a fast-paced restaurant setting.
Guest Relations
Cranberry Township Waterpark
Pittsburgh, PA
05.2016 - 08.2020
- Orchestrated seamless event operations by managing logistics and enhancing guest relations.
- Handled customer grievances promptly, fostering positive interactions and strengthening guest loyalty.
- Provided timely and effective responses to phone inquiries to enhance guest relations and drive potential store visits.
- Executed customer transaction processing with precision using point-of-sale systems.
Education
Bachelor of Fine Arts - Musical Theatre
University of Michigan
Ann Arbor, MI05-2025
Skills
- Conflict Resolution
- Guest Engagement
- Exceptional Customer Service
- Effective Communication
- Teamwork
- Time Management
- Leadership
- Critical Thinking
- Professional appearance
Timeline
Server
Robert Kane & Crew
10.2025 - Current
Brand Ambassador/ Server
Worthwhile Event Services
10.2025 - 05.2026
Actor
Various
12.2017 - Current
Guest Relations
Cranberry Township Waterpark
05.2016 - 08.2020
Bachelor of Fine Arts - Musical Theatre
University of Michigan