Years of customer service experience.
Samuel Salazar
Summary
Diligent and hard-working candidate with 3-5 years experience, ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
Work History
Forklift Operator
Onin Staffing-El Paso, TX
10.2023 - Current
- Safe operation of forklifts: sit-down, stand-up, side-loader and turret forklift
- Order picking of products, verify count and prepare for shipping
- Load shipments on to LTL trailers
- Maintain clean work area, restock shipping supplies as needed.
Forklift Operator/Material Handler
Allegiance Staffing-El Paso, TX
12.2021 - 10.2023
- Load and offload products from trailers
- Verify product count against bill of laden
- Stock received products in racks or floor locations
- Pull orders per quantity, size, product number, focused on accuracy
- Orderly and timely distribution of raw products to production areas, staging finished products for shipping
- Operation of electric standup & propane/electric sit down forklifts in compliance with OSHA safety regulations.
Forklift Operator/Material Handler
Partners Personnel-El Paso, TX
03.2021 - 05.2021
- Certified in Forklift sit-down
- Picked sales order in a contractor wholesale warehouse
- Verify freight count against receiving bills of laden
- Assist customers in loading materials on vehicles
- Provided excellent customer service, while assisting customer locate material in warehouse.
Machine Operator/Forklift Operator
Onin Staffing-El Paso, TX
08.2020 - 03.2021
- Material handler and packer, responsible for strapping of outbound pallets, use of shrink wrap machine, verify paper work and order was correct
- Moving pallets from production area to warehouse.
Insulation Technician
Dominguez Insulation-El Paso, TX
02.2019 - 07.2020
- Installation of Batt insulation in commercial buildings and both new residential homes/ remodels
- Air seal all seams, joints, entry points
- Installation of blown insulation netting
- Operation of insulation blower machine ensure proper air/insulation ratios.
Video Tech Support Representative
Spectrum Communications-El Paso, TX
12.2017 - 01.2019
- Provided technical support for cable /internet services, plan upgrades, equipment exchanges, service/product pricing & ordering.
- Maintained performance levels as required by company
- Ability to research information across multiple troubleshooting platforms, database and service platforms.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Customer Service Agent (Virtual Position)
Sykes Inc-El Paso, TX
08.2016 - 08.2017
- Assist customers in processing a 'one-time payment' over the phone
- Provide the customer limited information regarding current bill charges
- Redirect customers to Client Customer Service Department if needed
- Assist customers with all IVR issues (incorrect account information, payment posting time-frames, balance inquires).
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Customer Service Agent
DataXport-El Paso, TX
06.2013 - 04.2016
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
OTR Trucker Driver
Freight-Force One-El Paso, TX
12.2012 - 04.2013
- Delivered general freight to the southeast region of the country
- Scheduled on time delivery of goods with clients as needed
- Maintained up-to-date logs and truck/trailer maintenance records as per D.O.T regulations.
Local Delivery Driver
Knight Transportation-El Paso, TX
06.2011 - 11.2012
- Local delivery of goods to covering EL Paso, TX and Santa Teresa, NM
- Safe operation of a day cab truck hauling a 53' or 57' dry box trailer
- Organized local yard to ensure optimal operation and safety
- Safe docking and staging of all trailers.
Modular Building Set Crew
Ramtech Building Systems-Mansfield, TX
09.2008 - 02.2010
- Conducted occasional safety meetings to improve safety awareness amongst fellow co-workers
- Safe preparation/staging of modular buildings for crane lift, using various types of lifts
- Operation of telescoping & articulating boom lifts
- Assist crane operator in the movement and direction of modular building while in transition
- Setting and proper alignment of modular buildings on site
- Rough carpentry.
Education
High School Diploma -
Columbus High School
Downey, CA06.1995
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Payment Processing
- Call center experience
- Forklift Operator Certification
- Loading and unloading
- Shipping and receiving
- Warehouse Safety
- Material Handling
- Safety awareness
- Order picking and processing
Certification
Forklift Certification, 04/01/23, 04/01/26, Stand up forklift - 6000lbs Certification.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Forklift Operator
Onin Staffing-El Paso, TX
10.2023 - Current
Forklift Operator/Material Handler
Allegiance Staffing-El Paso, TX
12.2021 - 10.2023
Forklift Operator/Material Handler
Partners Personnel-El Paso, TX
03.2021 - 05.2021
Machine Operator/Forklift Operator
Onin Staffing-El Paso, TX
08.2020 - 03.2021
Insulation Technician
Dominguez Insulation-El Paso, TX
02.2019 - 07.2020
Video Tech Support Representative
Spectrum Communications-El Paso, TX
12.2017 - 01.2019
Customer Service Agent (Virtual Position)
Sykes Inc-El Paso, TX
08.2016 - 08.2017
Customer Service Agent
DataXport-El Paso, TX
06.2013 - 04.2016
OTR Trucker Driver
Freight-Force One-El Paso, TX
12.2012 - 04.2013
Local Delivery Driver
Knight Transportation-El Paso, TX
06.2011 - 11.2012
Modular Building Set Crew
Ramtech Building Systems-Mansfield, TX
09.2008 - 02.2010
High School Diploma -
Columbus High School
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