Samalie Ngin
Holly Ridge,NC
Summary
Dynamic CEO and nail technician with a proven track record in business development and process improvement. Expertise in enhancing customer experiences and driving sales growth through innovative service delivery.
Overview
10
10
years of professional experience
Work History
CEO and Professional Nail Technician
Tres Studio, LLC
Chelmsford, MA
11.2022 - 12.2025
- Assisted in inventory management by tracking product usage and restocking supplies as needed.
- Implemented new techniques to streamline service delivery, reducing appointment times without compromising quality.
- Expanded clientele base through referrals from satisfied customers who appreciated meticulous attention to detail in every service provided.
- Collaborated effectively with salon staff to create a seamless experience for clients including scheduling appointments and managing waitlists as necessary.
- Strengthened customer loyalty with outstanding time management, ensuring appointments were completed on schedule without compromising quality.
- Built trust with clients by conducting thorough consultations to assess their nail health, preferences, and desired outcomes before beginning any service.
- Played an active role in salon marketing initiatives, including social media promotion and participating in local community outreach events to broaden customer reach and brand awareness.
Clinical Health Worker
United Healthcare
Waltham, MA
06.2022 - 08.2023
- Delivered patient care by assessing needs and coordinating treatment plans.
- Collaborated with healthcare teams to ensure comprehensive service delivery.
- Educated patients on health management and preventive measures.
- Streamlined patient intake processes, enhancing overall efficiency.
- Provided timely, accurate charting of patient information for improved continuity of care between providers.
Senior Clinical Administrative Coordinator
United Healthcare Group
Waltham, MA
11.2018 - 06.2022
- Led training sessions for new team members, enhancing overall team performance and knowledge retention.
- Oversaw documentation processes, ensuring accuracy and timely updates in electronic health records systems.
- Identified areas for process improvement, contributing to enhanced administrative efficiencies across the organization.
- Collaborated with management on strategic initiatives to enhance patient experience and operational effectiveness.
- Facilitated efficient billing processes by verifying insurance coverage information and submitting claims promptly.
- Increased department productivity by optimizing workflows and implementing time-saving administrative processes.
Office Manager
Mass Medical Group, LLC
Lowell, MA
09.2017 - 11.2018
- Streamlined office operations by implementing efficient scheduling systems and resource allocation.
- Oversaw daily operations, ensuring compliance with healthcare regulations and organizational policies.
- Coordinated communication between departments to enhance workflow and reduce delays.
- Developed and maintained filing systems for patient records, enhancing data retrieval efficiency.
- Led initiatives to improve patient satisfaction through enhanced front desk management processes.
Legal Secretary Assistant
Law Office of Jeffrey A. Young
Lowell
09.2015 - 05.2017
- Managed legal document preparation and filing processes to ensure compliance with court deadlines.
- Coordinated scheduling and calendar management for multiple attorneys, optimizing workflow efficiency.
- Drafted correspondence and legal documents, ensuring accuracy and adherence to legal standards.
- Conducted research on case law and statutes to support attorneys in case preparation.
Education
Greater Lowell Technical High School
Tyngsboro05-2016
Skills
- Inspirational leadership
- Organizational agility
- Business development
- Planning and coordination
- Sales growth
- Process improvement
- Problem resolution
Accomplishments
- Grew customer base 400% by providing first-rate service.
- Established a 6 month goal to transition myself from booth rental to owning my own location.
- Tripled my revenue while maintaining low overhead costs.
- Self-funded my business from the ground up without debt.
Languages
Spanish
Native or Bilingual
Timeline
CEO and Professional Nail Technician
Tres Studio, LLC
11.2022 - 12.2025
Clinical Health Worker
United Healthcare
06.2022 - 08.2023
Senior Clinical Administrative Coordinator
United Healthcare Group
11.2018 - 06.2022
Office Manager
Mass Medical Group, LLC
09.2017 - 11.2018
Legal Secretary Assistant
Law Office of Jeffrey A. Young
09.2015 - 05.2017
Greater Lowell Technical High School