Samanda Brown
Dallas,TX
Summary
Proven Server at Tao Downtown Restaurant, adept in upselling and staff training, enhanced dining experiences through exceptional service and conflict resolution. Mastered POS systems, contributing to seamless transactions. Achieved notable guest satisfaction by leveraging communication skills and multitasking abilities, setting a benchmark for service excellence. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Server
Tao Downtown Restaurant
09.2021 - 12.2022
- Train 3-5 new servers per month.
- Take accurate orders from guests, ensuring all special requests and dietary restrictions are noted and accommodated.
- Maintain a polished appearance and attentive demeanor at all times.
- Anticipate guests’ needs throughout the meal, offering refills, additional condiments or assistance as required.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Code Red Restaurant & Lounge
04.2020 - 11.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Consistently hit alcohol upsell goal of 20 customers per day.
Education
Bachelors - Health Service Administration
Lehman College
Bronx, NY12.2025
Skills
- Upselling and Cross Selling
- Staff Training
- Transactions and Cash Handling
- POS
- Communication
- Conflict resolution
Timeline
Server
Tao Downtown Restaurant
09.2021 - 12.2022
Server
Code Red Restaurant & Lounge
04.2020 - 11.2021
Bachelors - Health Service Administration
Lehman College
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