Samanta Richemond
Orlando,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative Agent
CVS
10.2023 - Current
- Implemented feedback from quality assurance reviews to continuously refine skills and deliver excellent support.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Maintained accurate records of customer interactions using CRM software, ensuring seamless follow-up when needed.
Customer Service Representative
Spectrum
08.2022 - 11.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Deli Clerk
Royal Farms
02.2021 - 06.2022
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Supported store success through participation in inventory audits and suggesting improvements for deli department operations.
Reservations Agent
Holiday Inn Club Vacations
01.2018 - 10.2020
- Assisted in increasing hotel occupancy rates through proactive upselling of rooms, packages, and additional services.
- Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
Education
H.S Diploma -
Olympia High School
Orlando, FL06.2012
Skills
- Call flow maximization
- De-Escalation Techniques
- Call center experience
- Complaint Handling
- Customer Focus
- Product Knowledge
Timeline
Customer Service Representative Agent
CVS
10.2023 - Current
Customer Service Representative
Spectrum
08.2022 - 11.2023
Deli Clerk
Royal Farms
02.2021 - 06.2022
Reservations Agent
Holiday Inn Club Vacations
01.2018 - 10.2020
H.S Diploma -
Olympia High School
Similar Profiles
Shihan AhmedShihan Ahmed
Lead Pharmacy Technician at CVSLead Pharmacy Technician at CVS
Camilo Carrillo RodriguezCamilo Carrillo Rodriguez
Certified Pharmacy Technician at CVSCertified Pharmacy Technician at CVS
Destinee DunhamDestinee Dunham
Lead Certified Pharmacy Technician/COVID-19 Vaccinator at CVSLead Certified Pharmacy Technician/COVID-19 Vaccinator at CVS
Joshua BridgewaterJoshua Bridgewater
Pharmacy Intern at CVSPharmacy Intern at CVS
Estefanie CumbasEstefanie Cumbas
Spanish Instructor | Assistant Soccer Coach at Piedmont Academy, INCSpanish Instructor | Assistant Soccer Coach at Piedmont Academy, INC