Samanta Richemond
Orlando,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative Agent
CVS
2023.10 - Current
- Implemented feedback from quality assurance reviews to continuously refine skills and deliver excellent support.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Maintained accurate records of customer interactions using CRM software, ensuring seamless follow-up when needed.
Customer Service Representative
Spectrum
2022.08 - 2023.11
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Deli Clerk
Royal Farms
2021.02 - 2022.06
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Supported store success through participation in inventory audits and suggesting improvements for deli department operations.
Reservations Agent
Holiday Inn Club Vacations
2018.01 - 2020.10
- Assisted in increasing hotel occupancy rates through proactive upselling of rooms, packages, and additional services.
- Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
Education
H.S Diploma -
Olympia High School
Orlando, FL06.2012
Skills
- Call flow maximization
- De-Escalation Techniques
- Call center experience
- Complaint Handling
- Customer Focus
- Product Knowledge
Timeline
Customer Service Representative Agent
CVS
2023.10 - Current
Customer Service Representative
Spectrum
2022.08 - 2023.11
Deli Clerk
Royal Farms
2021.02 - 2022.06
Reservations Agent
Holiday Inn Club Vacations
2018.01 - 2020.10
H.S Diploma -
Olympia High School