Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Samantha Alcocer

Brownsville,Texas

Summary

Dynamic and dependable retail professional with extensive experience at Dollar Tree, specializing in customer service and cash handling.

Friendly and reliable with positive attitude and excellent customer service skills.Skilled in managing cash transactions with precision and efficiency, contributing to overall financial integrity. Focused on delivering exceptional customer experiences through a friendly and inviting atmosphere. Track record of improving transaction processes to enhance service delivery.

Developed valuable skills in fast-paced retail environment, Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.

Overview

1
1
year of professional experience

Work History

Cashier

Dollar Tree
12.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Stocker

Dollar Tree
12.2023 - Current
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Maintained effective team member communication.
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
  • Improved customer satisfaction by promptly locating items and providing product information.
  • Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
  • Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
  • Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
  • Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
  • Kept work areas neat, clean and free from debris.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.

Education

No Degree - Music Education

The University of Texas Rio Grande Valley
Edinburg, TX
05-2028

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Reliability and punctuality

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Interests

  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Drawing and Painting
  • Photography
  • Music
  • Crafting and DIY Projects
  • Fashion
  • Watching Movies and TV Shows
  • I enjoy cooking for friends and family gatherings

Timeline

Cashier

Dollar Tree
12.2023 - Current

Stocker

Dollar Tree
12.2023 - Current

No Degree - Music Education

The University of Texas Rio Grande Valley

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Samantha Alcocer